Chan Sau Lai
Edmonton
Summary
Accomplished retail management professional with over 10 years of expertise in driving store performance, enhancing sales, and optimizing operations. Demonstrated proficiency in customer relations, training, and development. Seeking a full-time position to leverage extensive retail experience in a dynamic environment.
Retail management professional prepared to drive store success through effective leadership. Recognized for fostering collaborative team environments and achieving operational goals. Known for reliability and adaptability, ensuring seamless alignment with business needs. Expertise in inventory management and customer service excellence.
Overview
21
21
years of professional experience
Work History
Retail Store Manager
Urban Kids (YM Inc.)
05.2018 - Current
- Oversee daily store operations, including opening and closing procedures.
- Train and mentor staff to enhance customer service and drive sales performance.
- Implement and maintain merchandising strategies to maximize sales and profitability.
- Ensure compliance with company policies and procedures, including loss prevention.
- Maintained a clean and organized store appearance to enhance the overall shopping experience for customers.
- Completed routine store inventories.
- Managed inventory control processes to restore back stock, control costs, and maintain sales floor levels to meet customer needs.
- Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
- Managed inventory control, cash control, and store opening and closing procedures.
- Completed point of sale opening and closing procedures.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
Stock Merchandiser
Forever XXI, West Edmonton Mall, Edmonton, AB
10.2016 - 05.2018
- Executed merchandising and floor moves based on seasonal changes and business needs.
- Stocked and rotated products regularly to ensure optimal product availability.
- Collaborated with visual display staff and department heads to create engaging product displays.
- Helped customers complete purchases by moving heavy items, collecting payments, and bagging purchases.
- Maintained current knowledge of shelf planograms and end cap plans to merchandise products.
- Readied items for sales floor stocking by affixing tags and preparing shelf labels.
- Stayed current on available products, store promotions, and customer service policies to better serve shoppers.
- Increased overall store efficiency by suggesting improvements to stockroom organization and layout design.
- Kept up-to-date on industry best practices in visual merchandising through continued professional development opportunities such as workshops and seminars.
- Maintained a clean and inviting store environment, ensuring an enjoyable shopping experience for customers.
- Assisted in training new team members on merchandising best practices, contributing to overall team success.
- Unloaded, sorted and stocked merchandise according to store layout and product placement.
- Performed inventory control, such as counting, and stocking merchandise.
Nail Technician
Posh & Nails Spa, 11769 Jasper Ave, Edmonton, AB
04.2015 - 10.2016
- Assessed clients' hand and nail conditions, advising on appropriate treatments.
- Delivered high-quality manicures and pedicures, ensuring exceptional customer satisfaction.
- Maintained salon cleanliness and sanitation in compliance with health regulations.
- Trained new employees in nail services and customer service protocols.
- Managed sale transactions and appointment scheduling.
- Ensured a clean and sanitary workspace, adhering to industry hygiene standards and practices.
- Sanitized workstation and stocked assigned workspace to facilitate general office and spa cleaning.
- Used acrylics, gels and glitters to create custom nail art designs for clients.
Nail Technician
Beauty Nails, Sherwood Park, AB
04.2014 - 04.2015
- Provided professional manicure and pedicure services, building a loyal client base.
- Ensured compliance with health and safety standards.
- Managed inventory and ordered supplies as needed.
- Handled client communications and appointment scheduling.
- Assisted in promoting salon services and products.
- Developed and maintained strong relationships with customers to increase loyalty, trust and satisfaction.
- Sterilized and sanitized beauty tools and equipment to maintain hygiene and safety protocols.
- Sanitized workstation and stocked assigned workspace to facilitate general office and spa cleaning.
- Educated clients on proper nail care maintenance, helping them extend the life of their treatments between appointments.
Assistant Manager
Forever XXI, West Edmonton Mall, Edmonton, AB
06.2007 - 06.2014
- Managed inventory of all cash, credit card, gift card, and return transactions.
- Assisted in maintaining the store’s visual and housekeeping standards.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Increased sales through effective merchandising strategies and targeted promotions.
- Scheduled staff shifts to ensure proper coverage during peak shopping hours without exceeding labor budgets.
Front Store Assistant Manager
Shoppers Drug Mart, Riverbend, Edmonton, AB
04.2011 - 01.2012
- Managed customer service and checkout areas to ensure prompt and accurate processing.
- Merchandised and maintained designated areas, adhering to visual standards.
- Ensured adherence to loss prevention systems and procedures.
- Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.
- Increased store efficiency by maintaining accurate inventory records and restocking merchandise as needed.
- Greeted customers, helped locate merchandise, and suggested suitable options.
- Greeted customers entering store and offered assistance with requirements.
- Remained calm and composed in tense situations involving angry or upset customers.
- Improved customer satisfaction by providing exceptional service and addressing concerns promptly.
Assistant Manager
Urban Planet, West Edmonton Mall, Edmonton, AB
04.2009 - 12.2009
- Coordinated daily store operations and communicated with customers to assess their needs.
- Assisted in planning and implementing store strategies to achieve sales targets.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Increased sales through effective merchandising strategies and targeted promotions.
- Scheduled staff shifts to ensure proper coverage during peak shopping hours without exceeding labor budgets.
Assistant Manager
Tommy Hilfiger, West Edmonton Mall, Edmonton, AB
07.2008 - 03.2009
- Ensured merchandise was displayed according to sales plans.
- Trained and developed staff to improve performance and customer service.
- Managed store opening and closing procedures, including cash handling.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Set aggressive targets for employees to drive company success and strengthen motivation.
- Successfully managed budgets and allocated resources to maximize productivity and profitability.
Assistant Manager
Sirens, West Edmonton Mall, Edmonton, AB
06.2007 - 06.2008
- Administered payroll and managed daily bank deposits.
- Performed store opening and closing duties, ensuring security protocols.
- Worked closely with visual display staff to optimize product displays and drive sales.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Developed strong working relationships with staff, fostering a positive work environment.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Increased sales through effective merchandising strategies and targeted promotions.
- Scheduled staff shifts to ensure proper coverage during peak shopping hours without exceeding labor budgets.
- Boosted employee morale by recognizing outstanding performance and celebrating team accomplishments.
Head Cashier
Forever XXI, West Edmonton Mall, Edmonton, AB
06.2004 - 06.2007
- Ensured store profitability through effective cashier training and shortage control.
- Trained new cashiers on policies and procedures related to the POS system.
- Maintained a clean and organized work area, contributing to a pleasant shopping environment for customers.
- Helped customers complete purchases, locate items, and join reward programs.
- Handled escalated customer concerns with professionalism and empathy, working diligently toward satisfactory resolutions.
- Performed store opening, closing, and shift-change actions and kept accurate shift-change logs.
- Worked extra shifts during busy periods and covered for call-in employees to maintain service levels.
- Led cashiers and associates in providing thoughtful customer service.
Education
Diploma - Hotel Management
Northern Alberta Institute of Technology (NAIT)
Edmonton, AB01.2004
High School Diploma -
Ross Sheppard High School
Edmonton, AB01.2003
Skills
- Store Operations Management
- Sales and Customer Service Excellence
- Point of Sale (POS) and Register Systems
- X-store and Dayforce Systems
- Staff Training and Development
- Retail Merchandising Strategies
- Inventory Management
- Loss Prevention Techniques
- Highly motivated
- Stockroom management
- Supply ordering
- Friendly and outgoing
- Inventory control
- Cash management
- Visual merchandising
- Sales analysis
- Stock management
- Store opening and closing
- Accurate money handling
- Hiring and training
- Staff management
- Loss prevention
- [Language] fluency
- Merchandising
- Problem-solving
- Strong multi-tasking
- Store maintenance
- Customer service
- Staff relations
Languages
English
Full Professional
Chinese (Cantonese)
Full Professional
Chinese (Mandarin)
Full Professional
Timeline
Retail Store Manager
Urban Kids (YM Inc.)
05.2018 - Current
Stock Merchandiser
Forever XXI, West Edmonton Mall, Edmonton, AB
10.2016 - 05.2018
Nail Technician
Posh & Nails Spa, 11769 Jasper Ave, Edmonton, AB
04.2015 - 10.2016
Nail Technician
Beauty Nails, Sherwood Park, AB
04.2014 - 04.2015
Front Store Assistant Manager
Shoppers Drug Mart, Riverbend, Edmonton, AB
04.2011 - 01.2012
Assistant Manager
Urban Planet, West Edmonton Mall, Edmonton, AB
04.2009 - 12.2009
Assistant Manager
Tommy Hilfiger, West Edmonton Mall, Edmonton, AB
07.2008 - 03.2009
Assistant Manager
Forever XXI, West Edmonton Mall, Edmonton, AB
06.2007 - 06.2014
Assistant Manager
Sirens, West Edmonton Mall, Edmonton, AB
06.2007 - 06.2008
Head Cashier
Forever XXI, West Edmonton Mall, Edmonton, AB
06.2004 - 06.2007
Diploma - Hotel Management
Northern Alberta Institute of Technology (NAIT)
High School Diploma -
Ross Sheppard High School
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