Summary
Overview
Work History
Education
Skills
Languages
Certification
Timeline
Generic

Emma Gaddas

Woodstock ,New Brunswick

Summary

Dynamic leader with a proven track record in crisis management and effective communication skills. Honed skills through roles at MTA Residence Life and the Department of Recreation & Community Services. Excels in fostering inclusivity and resolving conflicts, ensuring a safe and supportive environment. Ability to excel in teamwork and multitasking significantly enhances community engagement and resident satisfaction.

Overview

4
4
years of professional experience
1
1
Certification

Work History

MTA Residence Assistant Don

MTA Residence Life
08.2024 - Current
  • Assisted with move-in and move-out processes, ensuring smooth transitions for new and departing residents.
  • Served as a reliable resource for residents in need of personal or academic support, providing guidance or referrals as needed.
  • Established trust with residents through active listening skills while maintaining confidentiality in sensitive situations.
  • Collaborated with fellow Residence Assistants to create cohesive programming for overall hall improvements.
  • Facilitated strong communication between residents, staff, and management to foster positive relationships.
  • Optimized roommate relations by mediating conflicts professionally when necessary.
  • Led informative floor meetings regularly to keep residents informed about important updates and upcoming events.
  • Promoted inclusivity within the residence community by implementing diversity awareness programs and activities.
  • Ensured a safe living environment by conducting regular room inspections and reporting maintenance issues.
  • Maintained accurate records of resident incidents, submitting detailed reports to appropriate personnel for follow-up action.
  • Enhanced time management skills through juggling multiple responsibilities such as event planning, crisis response, and administrative tasks.
  • Upheld residence hall policies consistently while enforcing consequences for violations in a fair manner.
  • Supported personal needs of residents dealing with diverse conditions.

DQ Shift Leader

Matt Burbar
08.2020 - Current
  • Trained new employees and delegated daily tasks and responsibilities.
  • Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
  • Completed cash and credit card transactions accurately using POS software.
  • Oversaw daily cash handling procedures, maintaining accurate records and minimizing discrepancies.
  • Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
  • Collaborated with other shift leaders to maintain consistent standards across all shifts, promoting a cohesive workplace culture.
  • Enforced company policies and regulations with employees.
  • Developed strong communication skills among staff members by encouraging open dialogue during shift meetings or one-on-one discussions.

Recreation Summer Student

Department of Recreation & Community Services
06.2022 - 08.2024
  • Organized events and services for the community, such as The Joe McGuire Tim Horton's Annual Road Race
  • Assisted with the day-to-day runnings of the community centre
  • Planned, organized and ran day camps for children of various ages and various activities around and outside the community
  • Collaborated with others and worked as a team
  • Led and organized summer students and oversaw the daily activity of the team to ensure productivity and professionalism from all team members


Education

Bachelor of Arts - Philosophy, Economics & Political Science

Mount Allison Univeristy
Sackville, NB
05-2027

High School Diploma -

Woodstock High School
Woodstock NB
06-2023

Skills

  • Leadership Qualities
  • Crisis Management
  • Assertiveness
  • Mediation Techniques
  • Security Procedures
  • Teamwork and Collaboration
  • Problem-Solving
  • Multitasking
  • Effective Communication
  • Active Listening
  • Mental health awareness
  • Diversity and Inclusion

Languages

English
French

Certification

  • First Aid, Saint John Red Cross, June 2022
  • Suicide First Aid, ASIST, September 2024
  • Principles of Diversity, Equity & Inclusion, CCDI, August 2024

Timeline

MTA Residence Assistant Don

MTA Residence Life
08.2024 - Current

Recreation Summer Student

Department of Recreation & Community Services
06.2022 - 08.2024

DQ Shift Leader

Matt Burbar
08.2020 - Current

Bachelor of Arts - Philosophy, Economics & Political Science

Mount Allison Univeristy

High School Diploma -

Woodstock High School

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Emma Gaddas