Daniela Nicolle Rios Henriquez
Sydney,NS
Summary
Active and committed to creating safe and inclusive environment for residents. Skilled in developing and implementing programs and activities to promote diversity and inclusion in residence hall. Resolves conflicts and promotes student development through effective communication and collaboration. Proven leader and effective communicator, demonstrated through a track record of fostering strong client relationships at Dental Monitoring and ensuring efficient team collaboration.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Residence Assistant
Cape Breton University
08.2023 - Current
- Assisted with move-in and move-out processes, ensuring smooth transitions for new and departing residents.
- Established trust with residents through active listening skills while maintaining confidentiality in sensitive situations.
Customer Service Representative
Dental Monitoring
04.2021 - Current
- Team leader for Call Center agents for quality and compliance assurance.
- Responded to customer requests for products, services, and company information.
Interpreter
Language Lines Solutions
10.2020 - 01.2021
- Utilized active listening skills and cultural sensitivity to convey accurate interpretations.
- Interpreted remotely through video conferencing or phone to facilitate communication between parties.
Dental Assistant
Clinica Dental Rios
06.2017 - 08.2019
- Cleaned and sanitized dental tools and equipment, straightened treatment rooms, and restocked supplies to prep for next patient and maintain health and safety practices.
- Maintained a clean and sterile work environment to prevent cross-contamination and infection.
Education
BET - Engineering Technology (Chemical Program)
Cape Breton University
Sydney, NS04.2026
High School Diploma -
Escuela Bilingue SERAN
San Pedro Sula, Honduras06.2020
Skills
- Leadership Qualities
- Crisis Management
- Security Procedures
- Client Relationship Management
- Interpersonal Relationships
- Academic Support
- Teamwork and Collaboration
- Problem-Solving
- Time Management
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Certification
- CPR and First Aid Training
- Assist Suicide Prevention Training
- Mental Health Training
Timeline
Residence Assistant
Cape Breton University
08.2023 - Current
Customer Service Representative
Dental Monitoring
04.2021 - Current
Interpreter
Language Lines Solutions
10.2020 - 01.2021
Dental Assistant
Clinica Dental Rios
06.2017 - 08.2019
BET - Engineering Technology (Chemical Program)
Cape Breton University
High School Diploma -
Escuela Bilingue SERAN
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