Emma Bellovics
380 Still Pond Pl. Kelowna,BC
Summary
Personable and friendly receptionist equipped to handle front desk operations greeting guests, routing correspondence and solving immediate issues. Capable of efficiently completing a list of tasks in a logical and methodical manner. Goal-oriented and meticulous professional with strong computer skills and telephone etiquette. Committed to contributing to company growth and providing patients and clients with the best experience possible.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Receptionist
Sun City Physiotherapy
Kelowna, BC
12.2022 - 05.2024
- Welcome patrons to front desk and engage in friendly conversations while conducting check-in process
- Schedule and confirm appointments in person and via phone call, while maximizing clinician availability
- Answer and direct incoming calls using multi-line telephone system.
- Complete a variety of different billing procedures for various insurance companies and collecting private payments. (including WSBC, ICBC, and clients with lawyers)
- Complete general organizational and cleaning tasks around the clinic
- Proficient in using the Jane scheduling program
Server
Shoreline Brewing Company
Kelowna, BC
07.2022 - 11.2023
- Worked with POS system to place orders, manage bills and handle complimentary items.
- Exhibited knowledge about flavour profiles and pairings for beers, as well as food menu items and allergy concerns.
- Maintained a clean section with fast table-turnover.
- Worked various private events such as weddings, parties and cocktail services, as well as live music nights and trivia nights.
Server
Cactus Club Cafe
Kelowna, BC
02.2021 - 07.2022
- Cultivated warm relationships with regular customers.
- Provided service that met above and beyond guest expectations by anticipating what they may need to have an enjoyable dining experience
- Worked with POS system to place orders, manage bills and handle complimentary items.
- Explained menu items and suggested appropriate options for food allergy concerns as well as appropriate side and beverage pairings
- Maintained clean section with fast table-turnover.
Sales Associate
Gap Inc.
Kelowna, BC
11.2021 - 06.2022
- Helped customers locate products and checked store system for merchandise at other sites.
- Received early morning shipments, replenished the sales floor with visual appeal and back-stocked any excess merchandise in an organized manner.
- Answered customer questions regarding sizing, accessories and proper care for merchandise.
Sales Associate
COBS Bread
Nanaimo, BC
07.2016 - 08.2020
- Answered customer questions regarding ingredients, allergies, suggested pairings, etc.
- Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
- Maintained a clean and safe storefront that adhered to any COVID-19 protocols.
Education
Personal Training Certification -
American Council of Exercise (ACE)
05-2024
High School Diploma -
Aspengrove School
Lantzville, BC05.2019
BBA - Management
University of British Columbia
Kelowna, BCSkills
- Languages: English (main), Hungarian (second), French (high school level)
- Recordkeeping and bookkeeping
- Good computer skills, fast typing, proficient in using the Jane scheduling software
- Multi-line telephone skills
- Business Correspondence
- Reliable, trustworthy, and personable
- Calm and professional under pressure
- High energy and stamina
Certification
- Serving it Right— issued on 10/2020
- FoodSafe Level 1— issued on 5/2020
- Saint Mark James First Aid (Basic Life Support, CPR HCP and AED)— issued on 5/2023
- WHIMIS
Reference
Vincent Cunanan - Clinic Director of Sun City Physiotherapy (Lower Mission)
Ph: 3062412879 Email: vcunanan@suncityphysiotherapy.com
Timeline
Receptionist
Sun City Physiotherapy
12.2022 - 05.2024
Server
Shoreline Brewing Company
07.2022 - 11.2023
Sales Associate
Gap Inc.
11.2021 - 06.2022
Server
Cactus Club Cafe
02.2021 - 07.2022
Sales Associate
COBS Bread
07.2016 - 08.2020
Personal Training Certification -
American Council of Exercise (ACE)
High School Diploma -
Aspengrove School
BBA - Management
University of British Columbia
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