Summary
Overview
Work History
Education
Skills
Certification
Timeline
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Emily Yang

Emily Yang

Toronto,ON

Summary

Charismatic and ambitious service professional with a wealth of experience in hospitality, customer service, and food/beverage handling. Extensive background as a waitress and nanny, performing diverse responsibilities that have honed my versatile skill-set for excelling in both commercial and residential settings. Eager to advance my career as a server at a fine-dining restaurant. Possessing a unique combination of skills, strong drive for success, and pleasant personality, I am confident in being the ideal addition to your team. Excited about the opportunity to further discuss how we can work together. Thank you for considering me. Sincerely, Emily Yang

Overview

6
6
years of professional experience
1
1
Certification

Work History

Sales Representative

Toronto Event Centre
04.2024 - Current
  • Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
  • Generated additional sales opportunities with upselling and cross-selling techniques.
  • Expanded customer base through cold calling, networking, and relationship building.
  • Increased repeat business by fostering trust-based relationships with key accounts through regular communication.

Server/Bottle Girl

Grand Bizzare Supper Club
09.2023 - Current
  • Greeting guests in a delightful manner, initiating a positive dining experience
  • Checked in with guests throughout meal service, replenishing drinks and catering to additional requests
  • Communicated effectively with kitchen staff, making dietary restrictions and order personalizations clear
  • Processed payments and accurately completed point of sale transactions
  • Adhered to health department regulations regarding food safety standards while serving customers
  • Engaging in a team effort by helping co-workers during busy periods
  • Ensured all orders were made correctly prior to serving
  • Offering recommendations to guests based on popular choices, menu specials, and personal preference
  • Managed multiple tasks simultaneously while maintaining high levels of performance
  • Sanitized hands and surfaces to optimize food safety and comply with health department regulations.
  • Cultivated warm relationships with regular customers.

Hostess

Pizza Wine Disco
05.2023 - 08.2023
  • Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
  • Demonstrated strong multitasking skills, balancing responsibilities such as answering phone calls, greeting guests, and updating reservation logs simultaneously.
  • Answered customer questions about hours, seating, and menu information.
  • Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.

Waitress

Chiang Mai
09.2018 - 03.2021
  • Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
  • Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
  • Remained calm and poised when dealing with difficult customers or during busy shifts.
  • Used cash registers and credit card machines to cash out customers.
  • Built rapport with regular customers through friendly interactions and attentiveness to their preferences.

Education

High School Diploma -

Notre Dame

Social Equality And Inclusion Centre -

Wine Training
MOL, Immigration, Training And Skills Development

Skills

  • Customer Service
  • Customer Relations
  • Customer Relationship Building
  • Interpersonal communication skills
  • Product and service knowledge
  • Sales closing
  • Complex Problem-Solving
  • Customer Retention
  • Upselling and Cross Selling
  • CPR

Certification

  • Smart Serve, Toronto, ON, Smart Serve Certificate
  • Wine Training, Ministry of Labour, Immigration, Training and Skills Development, Toronto, ON
  • Notre Dame, Toronto, Ontario Secondary School Diploma

Timeline

Sales Representative

Toronto Event Centre
04.2024 - Current

Server/Bottle Girl

Grand Bizzare Supper Club
09.2023 - Current

Hostess

Pizza Wine Disco
05.2023 - 08.2023

Waitress

Chiang Mai
09.2018 - 03.2021

High School Diploma -

Notre Dame

Social Equality And Inclusion Centre -

Wine Training

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Emily Yang