Emily Wickingstad
Kamloops,BC
Summary
Dependable employee establishes rapport and trust with patients and helps complete daily living tasks to enhance quality of life. Driven to prioritize individual needs with attention to important details. Valued as accommodating, kind-hearted team player dedicated to expanding knowledge and responsibilities as well as advocating for the best interests of the clients.
Overview
13
13
years of professional experience
Work History
Front of House Supervisor
PTI, Buffalo Metis Catering
07.2009 - 08.2017
- Remote location coordination of multiple dining rooms for service up to 2000 clients and staff each night
- Along with training of all dining room staff, also conducted quality assurance and safety protocols to maintain high levels of guest service in a 21 day on, 7 day off rotational period working remotely and within a rural setting.
- Acted as the liaison between Front of House and Back of House departments, ensuring clear communication for seamless service delivery.
- Demonstrated adaptability in handling unexpected situations or challenges that arose during service hours, effectively addressing issues to maintain customer satisfaction levels.
Assistant Manager
The Reef Restaurant
05.2007 - 07.2009
- Along with ensuring the policies and safety protocols are followed by all staff members I also conducted interviews, hiring and training of all new staff as well as managing the day-to-day operation of the restaurant
- Other duties included, but not limited to, employee payroll, nightly cash audit and organizing any events to be held at the restaurant
- Built community connections and relationships, and helped to build excellent communication skills with a diverse population.
- Developed strong working relationships with staff, fostering a positive work environment.
- Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
Shift Supervisor/Server
Earls Restaurant
04.2004 - 05.2007
- By taking initiative to learn daily operational procedures I was able to step up and be responsible for serving large private functions, supervising nightly closing procedures and multi-tasking to ensure quality service was given to all customers who walked through the door.
- Completed store opening and closing procedures and balanced tills.
- Trained new employees and delegated daily tasks and responsibilities.
- Responded to and resolved customer questions and concerns.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Helped store management meet standards of service and quality in daily operations.
- Enforced company policies and regulations with employees.
- Ensured smooth operations during peak hours by effectively managing resources and staff allocation.
Education
Bachelor of Social Work -
Thompson Rivers University
Kamloops, BC04.2024
Psychiatric Nursing Program - Psychiatric Nursing
Stenberg College
Kamloops, BC01.2005
Theatre Arts Diploma -
Mount Royal University
Calgary, AB01.2003
Skills
- Communication
- Multi-tasking
- Organization
- Highly Motivated
- Conflict Resolution
- Detail Oriented
- SELF STARTING
- Team Collaboration
- Relationship Building
- Client Advocacy
- Flexibility
- Multitasking
Volunteer And Practicum Placements
Theatre Arts Volunteer within the Calgary school district, 2000-2003
Psychiatric Nursing Practicum Hillside Tertiary Hospital, Kamloops BC, 2006
Canadian Red Cross, 2018-2019
Social Work Practicum, EPI (Early Psychosis Intervention) Kamloops BC, 2024
Languages
English
Native or Bilingual
Timeline
Front of House Supervisor
PTI, Buffalo Metis Catering
07.2009 - 08.2017
Assistant Manager
The Reef Restaurant
05.2007 - 07.2009
Shift Supervisor/Server
Earls Restaurant
04.2004 - 05.2007
Bachelor of Social Work -
Thompson Rivers University
Psychiatric Nursing Program - Psychiatric Nursing
Stenberg College
Theatre Arts Diploma -
Mount Royal University
Similar Profiles
Ahmed Miske El AtighAhmed Miske El Atigh
Kitchen Helper at Buffalo Catering Employees LPKitchen Helper at Buffalo Catering Employees LP
Devin FernandezDevin Fernandez
Solar Specialist Foreman at PTI SolarSolar Specialist Foreman at PTI Solar
James SmithJames Smith
Operator at Pti SolutionsOperator at Pti Solutions