Emily Tsantilas
London,ON
Summary
Enthusiastic and reliable server with engaging personality and flexible approach, who takes pride in providing excellent service and creating memorable dining experiences for guests.
Enjoy building long-standing relationships with guests to ensure loyalty and a sense of belonging when dining out.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Server/Bartender
Wild Wings Bar and Grill
04.2024 - Current
- Deliver exceptional guest service by placing accurate orders, ensuring timely food and beverage delivery and anticipating guests needs
- Move quickly in a high volume, fast paced environment managing on average 5-7 tables at a time, while ensuring each guest feels important and valued
- Responsible for providing own bar service which includes mixing and serving a wide variety of cocktails, beers, and other beverages
- Collaborate with the kitchen staff and management to ensure order accuracy, and resolve any issues to maintain a seamless flow of service
- Maintain a clean and organized work environment, adhering to health and safety standards
Server/Keyholder
Ennio's Pasta House
08.2022 - 08.2023
- Welcomed new and returning guests in a warm and hospitable manner developing relationships that resulted in customer loyalty
- Memorized the complete menu, including wine list, to ensure guests questions about dietary needs or food paring were addressed promptly
- Handled challenging customer situations with professionalism and empathy, resolving issues to the satisfaction of both guests and management
- Took on additional management responsibilities within 3 months - this included opening and closing procedures, cash handling, and security measures
Sales Associate
Value Village
07.2021 - 08.2023
- Greeted customers and provided a friendly and welcoming shopping experience
- Assisted customers in finding products, sizes, and styles
- Processed customer transactions accurately
- Handled cash, credit card transactions, and issued receipts
- Assisted in maintaining a clean, organized store layout
Education
Bachelor of Arts in Psychology -
Western University
London, ON05.2027
High School Diploma -
Galt Collegiate And Vocational Institute
Cambridge, ONSkills
- Adaptive and Responsive
- Solutions Focused
- Skilled Collaborator and Team Player
- Warm and Inviting Personality
- High Endurance
- Professional and Empathetic
- Multi-tasker
- Excellent Communicator
Certification
- Smart Serve Certified
- Food Handler Certification
- WHMIS Certificate
Languages
English
French
Timeline
Server/Bartender
Wild Wings Bar and Grill
04.2024 - Current
Server/Keyholder
Ennio's Pasta House
08.2022 - 08.2023
Sales Associate
Value Village
07.2021 - 08.2023
Bachelor of Arts in Psychology -
Western University
High School Diploma -
Galt Collegiate And Vocational Institute
- Smart Serve Certified
- Food Handler Certification
- WHMIS Certificate
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