Emily Springman
Saskatoon,SK
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Line Cook
Ramada By Wyndham
Saskatoon, SK
11.2022 - Current
- Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction, and repeat business.
- Collaborated with team members to maintain a clean and safe working environment, adhering to health and safety guidelines.
- Set up and prepared cooking supplies and workstations during opening to maxi2mize productivity.
- Prepared and cooked full course meals based on restaurant recipes and specifications.
- Adapted quickly to new recipes and techniques, demonstrating versatility and eagerness to learn from colleagues.
- Plated and presented all dishes to match established restaurant standards.
Client Specialist
Cash Money Cheque Cashing
Saskatoon, SK
11.2021 - 05.2022
- Developed strong relationships with key clients, resulting in increased revenue and repeat business.
- Responded to all client inquiries and asked appropriate questions to facilitate resolution.
- Maintained detailed records of all client interactions, transactions, and correspondence, ensuring easy retrieval of information when needed and promoting transparency in communication across the team.
- Enhanced customer satisfaction by addressing and resolving complex issues in a timely manner.
Customer Service Representative
Purolator Inc.
Saskatoon, SK
08.2014 - 04.2021
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Strong knowledge of the POS system, and creating ESO waybills through the computer software. Responsible for end of day Data Entry.
Line Cook
Clark's Crossing
Saskatoon, SK
02.2012 - 11.2012
- Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction, and repeat business.
- Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
- Adapted quickly to new recipes and techniques, demonstrating versatility and eagerness to learn from colleagues.
- Operated varied kitchen equipment, observing operation guidelines to avoid accidents and prevent malfunctions.
- Instructed new staff in proper food preparation, storage, use of kitchen equipment and sanitation.
- Followed restaurant stock management schedule to monitor product freshness and rotate out old products.
Education
High School Diploma -
City Park Collegiate
Saskatoon, SK06.2010
Skills
- Time Management
- Attention to Detail
- Highly motivated
- Cleaning and organization
- Reliable and Trustworthy
- Active listener
- Food Preparation
- Customer Service
- Line Management
- Collaboration and Teamwork
- Staff Training
- Works well with others but can also work independently
Languages
English
Native or Bilingual
Certification
- WHIMIS
- Serve It Right
- Food Handlers
- Class 5 Drivers license
Timeline
Line Cook
Ramada By Wyndham
11.2022 - Current
Client Specialist
Cash Money Cheque Cashing
11.2021 - 05.2022
Customer Service Representative
Purolator Inc.
08.2014 - 04.2021
Line Cook
Clark's Crossing
02.2012 - 11.2012
High School Diploma -
City Park Collegiate