Emily Slingerland
Stoney Creek
Summary
Dynamic Registered Massage Therapist with a proven track record at Westmount Physio and Rehabilitation, enhancing client retention through exceptional customer service and effective communication. Skilled in deep tissue massage and client assessment, I excel in developing tailored treatment plans and fostering strong client relationships, ensuring optimal wellness outcomes.
Overview
11
11
years of professional experience
Work History
Registered Massage Therapist
Westmount Physio and Rehabilitation
12.2021 - Current
- Increased client retention through consistent high-quality service and effective communication with clients regarding their wellness goals.
- Provided exceptional customer service by promptly addressing inquiries, resolving issues, and fostering strong relationships with clients.
- Streamlined appointment scheduling and record-keeping processes for increased efficiency in daily operations.
- Collaborated with multidisciplinary teams to develop comprehensive treatment plans for clients recovering from injuries or managing chronic pain conditions.
- Maintained client treatment records and designed long-term care programs for return customers.
- Collaborated with other healthcare professionals to develop treatment plans.
Registered Massage Therapist
Emily Slingerland Massage
12.2021 - Current
Registered Certified Pharmacy Technician
St. Joseph's Hospital Hamilton
02.2017 - Current
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Developed and implemented improvements to pharmacy organization system.
- Set up and modified patient profiles to include current medications and insurance details.
- Performed various pharmacy operational activities with strong commitment to accuracy, efficiency, and service quality.
- Supervised pharmacy technicians/students and coordinated day-to-day assignments.
- Maintained proper drug storage procedures, registries, and records for controlled drugs.
- Maintained accurate inventory levels by conducting routine audits, placing orders for necessary items, and removing expired or recalled products from shelves.
Registered Pharmacy Technician
Niagara Health System
02.2019 - 09.2020
Registered Pharmacy Technician
Pharmasave
03.2014 - 09.2017
Education
Massage Therapy
Oxford College
Burlington, ON08-2021
Diploma - Pharmacy
NIagara College
Welland, ON05-2013
Skills
- Professional ethics
- Social skills
- Client relations
- Appointment scheduling
- Administrative support
- Customer service
- Problem-solving skills
- Teamwork and collaboration
- Attention to detail
- Problem-solving abilities
- Time management
- Effective communication
- Prioritization and organization
- Recordkeeping and documentation
Languages
English
Timeline
Registered Massage Therapist
Westmount Physio and Rehabilitation
12.2021 - Current
Registered Massage Therapist
Emily Slingerland Massage
12.2021 - Current
Registered Pharmacy Technician
Niagara Health System
02.2019 - 09.2020
Registered Certified Pharmacy Technician
St. Joseph's Hospital Hamilton
02.2017 - Current
Registered Pharmacy Technician
Pharmasave
03.2014 - 09.2017
Massage Therapy
Oxford College
Diploma - Pharmacy
NIagara College
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