Emily Schellenberg
Edmonton
Summary
Reliable and upbeat individual successful at promoting customer loyalty, satisfaction and purchases with consultative techniques and diligent attention to individual needs. Knowledgeable about product merchandising, payment processing and cleaning. Dedicated and dependable relationship-builder with excellent organizational strengths and superior work ethic.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Sales Associate
La Senza
02.2023 - Current
- Answers customer questions about sizing, accessories, and merchandise care, while making additional product recommendations.
- Empowers customers by gaining their trust, and lifting their confidence.
- Uses the Club La Senza loyalty program to invite the customer back as one of our exclusive members.
- Uses extensive product knowledge to educate customers, and ensure they find the most suitable product for their needs.
- Consistently reaches the top sales charts, while encouraging co-workers to meet the same success.
- Maintains active control of the fitting rooms, to ensure customer experience, and avoid loss prevention.
- Able to process returns and exchanges.
Sales Associate
Boathouse
10.2023 - Current
- Enhanced team productivity by fostering a positive work environment and providing support to colleagues as needed.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Developed new client relationships by actively engaging with potential customers and highlighting the benefits of our product offerings.
- Consistently keeping up with the appearance of the store by using strong organizational skills.
Sales Associate
Eddie Bauer
10.2023 - Current
- Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
Server and Host
Olive Garden
03.2022 - 12.2022
- Explained menu items and suggested appropriate options for food allergy concerns.
- Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Used slow periods to restock supplies, ice, trays, and delivery bags.
- Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
Liquor Clerk
Sobeys Liquor
12.2021 - 02.2022
- Educated customers on different promotions, spirits and wines to facilitate buying decisions.
- Denied alcoholic sales to intoxicated customers and contacted management immediately when issues escalated.
- Advanced knowledge on various types of wine.
Education
High School Diploma -
Jasper Place High School
Edmonton, AB01.2021
Skills
- Productivity
- Customer Service
- Organization
- Suggestive Selling
- Wine Service
- Menu Memorization
Notes
- Has successfully been able to work 3 retail jobs since October 2023, often working 2 jobs in a day effectively.
- Works well in a fast paced environment, even under pressure.
- Persuasive, positively influences customers decisions to ensure satisfaction.
- Adaptable, determined to learn as much as possible when met with a new task.
- Trained as a fitting room attendant, cashier, and front room greeter.
- Restaurant experience as a server and a hostess, with an active proserve.
References
- Mercedes Spuit, Keyholder, Boathouse: (780) 782-4008
- Tea Gonzales, Keyholder, Victoria Secret: (780) 952-2505
Certification
- AGLC ProServe [Expires: December 07, 2026]
- Luxury Apparel Sales Certification- La Senza (2024)
- Selling Certification- Boathouse (2024)
Timeline
Sales Associate
Boathouse
10.2023 - Current
Sales Associate
Eddie Bauer
10.2023 - Current
Sales Associate
La Senza
02.2023 - Current
Server and Host
Olive Garden
03.2022 - 12.2022
Liquor Clerk
Sobeys Liquor
12.2021 - 02.2022
High School Diploma -
Jasper Place High School
- AGLC ProServe [Expires: December 07, 2026]
- Luxury Apparel Sales Certification- La Senza (2024)
- Selling Certification- Boathouse (2024)
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