Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.
Work History
Part Time Pool in Charge
1 Year 7 Months
City of Toronto | 03.2025 - Current
Coordinated daily pool operations and directed lifeguards and aquatic staff to maintain safety, organization, and welcoming pool experience for patrons.
Provided consistent customer service to children, parents, and community members by addressing questions, resolving concerns, and handling complaints professionally.
Independently opened and closed the facility, completing required safety and operational checks and taking responsibility for pool operations when working as the only staff member on site.
Handled a wide range of patron concerns, including pool temperature, programming, facility issues, and staff interactions, remaining calm and solution-focused in challenging situations.
Supported and mentored new staff, helping them build confidence when working with children, parents, and the public while maintaining professional standards.
Coordinated monthly staff trainings, annual seasonal training, and city-wide training sessions; communicated procedures clearly and adapted training delivery to staff roles and experience levels.
Coordinated staff rotations, breaks, daily assignments, and pool operations to keep the facility running efficiently during busy periods.
Completed incident, maintenance, and chemical reports while communicating important operational concerns to management and staff.
Responded to emergencies and first-aid situations while maintaining composure, demonstrating respect under challenging conditions, and delivering clear communication with patrons’ families and staff.
Managed a wide variety of unexpected situations throughout the last few years, and took charge when needed.
Swim Instructor
2 Years 10 Months
City of Toronto | 12.2023 - Current
Instructed children in swimming techniques, helping swimmers develop water safety skills, confidence, and independence.
Adapted instruction for different ages, abilities, learning styles, and comfort levels, including experience supporting swimmers with disabilities.
Built positive relationships with swimmers and parents through clear communication, patience, encouragement, and individualized feedback.
Managed group and one-on-one lessons while keeping swimmers engaged, organized, and focused in a busy pool environment.
Responded to injuries and unexpected situations by providing first aid and maintaining a calm, supportive environment.
Completed lesson plans, report cards, test sheets, and other documentation to track swimmer progress and communicate results.
Prepared the pool deck and organized equipment before lessons to ensure activities were safe, efficient, and ready to run.
Directed and supported assistants during lessons, clearly communicating daily responsibilities and helping maintain a positive experience for swimmers.
Lifeguard
3 Years 2 Months
City of Toronto | 08.2023 - Current
Monitored swimmers closely and maintained a safe environment by identifying potential risks and addressing concerns before they became problems.
Responded quickly to emergencies and changing situations, using strong judgement and communication to keep patrons safe.
Conducted deep-end tests and ensured swimmers met facility requirements before entering deeper areas.
Communicated clearly with patrons of different ages and abilities, providing directions and addressing questions or concerns professionally.
Worked as part of a team to maintain effective pool supervision, communicate important information, and respond to incidents.
Prepared and maintained the pool area, including setting up lane ropes and equipment for lessons, recreational swimming, and organized events.
Canoe Specialist
2 Months
YMCA Wanakita | 06.2026 - 08.2026
Led canoe and waterfront activities for campers, ensuring safe, positive, encouraging experiences across all skill levels.
Taught and demonstrated canoeing skills, adapting instruction to help campers build confidence and improve their abilities.
Supervised campers closely on and around the water, following safety procedures and responding quickly to changing situations.
Supported campers through challenges and disagreements, using patience and problem-solving to help resolve issues and keep activities running smoothly.
Built strong relationships with campers by encouraging participation, listening to concerns, and making sure everyone felt included.
Worked closely with other counsellors and program staff to coordinate activities, communicate concerns, and provide a consistent experience for campers.
Maintained and checked canoeing equipment and program areas to ensure activities were organized, safe, and ready for use.
Paddle Sports Area Head
2 Months
YMCA Camp Wanakita | 06.2025 - 08.2025
Managed paddle sports area operations during Family Camp 2025 to support safe, welcoming participation for families, campers, and staff.
Prepared, organized, and maintained canoes, kayaks, paddles, and other equipment to keep activities running smoothly throughout the day.
Assisted with boat setup, canoe and kayak transport, portaging, and daily equipment movement across the waterfront.
Helped participants feel comfortable and confident on the water by providing guidance, encouragement, and support based on their experience level.
Responded to changing conditions and day-to-day challenges while keeping the paddle sports area organized, safe, and ready for programming.
Worked closely with campers, families, and staff to answer questions, solve problems, and ensure participants had a positive experience.
Day camp Counsellor
YMCA Camp Pinecrest | 08.2024 - 08.2024
Supervised a group of approximately 10 children throughout the day, always prioritizing their safety, well-being, and positive experiences at a camp.
Welcomed children at drop-off and communicated with parents and guardians at pick-up to deliver friendly, professional family experiences.
Supported campers with their daily needs, including meals, transitions, activities, personal concerns, and social challenges.
Coordinated outdoor games and daily meal-and-playtime schedules to maintain camper engagement and support inclusive participation during daytime programming.
Built strong relationships with campers by being approachable, patient, and attentive to individual needs and personalities.
Worked closely with other counselors to manage daily routines, resolve problems, and create a positive and organized camp environment.
Kitchen staff
YMCA Camp Pinecrest | 08.2024 - 08.2024
Prepared and served meals for campers and staff while managing clean, organized, efficient kitchen operations.
Coordinated team-based food preparation, supply organization, and meal service execution during peak periods.
Followed food safety and sanitation procedures when handling, preparing, and serving food.
Managed multiple tasks during meal preparation and service while staying organized and meeting time-sensitive deadlines.
Assisted with cleaning, dishwashing, restocking, and closing duties to keep the kitchen ready for the next meal.
Communicated with kitchen staff and camp teams to help accommodate camper needs and ensure meals were served efficiently.
Assistant Lifeguard
2 Months
CITY OF TORONTO, Parks, Forestry & Rec | 05.2023 - 07.2023
Supported lifeguards in supervising swimmers and maintaining a safe, welcoming pool environment.
Monitored swimmers and pool areas, helping identify safety concerns and address unsafe behavior.
Assisted with emergency response and first aid when needed, staying calm and following proper procedures.
Communicated with children, parents, and other patrons to answer questions and provide support during busy swim periods.
Helped set up and maintain pool equipment and the deck area to keep daily programming organized and running smoothly.
Worked closely with the lifeguard team to communicate concerns and respond to changing situations throughout each shift.
Rink guard
2 Months
City of Toronto | 01.2023 - 03.2023
Monitored skaters throughout public skating sessions to maintain a safe environment and respond quickly to potential hazards or unsafe behavior.
Ensured skaters followed rink rules and proper skating direction, using clear and respectful communication when correcting issues.
Cleared the ice safely and efficiently between sessions, helping keep the rink organized and ready for the next group of skaters.
Assisted children, families, and other patrons with questions and concerns while providing a friendly and helpful experience.
Culinary Assistant
2 Months
The Chef Upstairs | 08.2022 - 10.2022
Assisted with daily food preparation and meal service while keeping the kitchen clean, organized, and running efficiently.
Worked closely with kitchen staff to prepare meals and complete tasks on time during busy service periods.
Helped with food preparation, serving, dishwashing, cleaning, and restocking throughout the day.
Followed food safety and sanitation procedures when handling and preparing food.
Stayed organized while managing multiple tasks and responding to changing needs during meal service.
Worked as part of a team to ensure meals were prepared and served smoothly for campers and staff.
Education
High School Diploma
Bill Crothers | Markham, On | 06-2026
Honour Roll, [2024-2025, 2025-2026]
3.7 GPA
Recipient of [Lori Litherland Foundation Memorial Bursaries:], [2026]
Member of [Hope and Hearth Foundation], [2024] to [2026]
Member of [Eco club], [2023] to [2026]
[Middle] for [Colts Girls Volleyball], [2023] to [2026]
[Goalie] for [Colts Co Ed Hockey Team], [2023] to [2026]
Front desk agent and Front desk Manager(Part-time) at Radisson Toronto Airport WestFront desk agent and Front desk Manager(Part-time) at Radisson Toronto Airport West