Emily Sanchez
Hamilton,ON
Summary
Energetic and eager to learn team member with 7+ years of experience prioritizing customer satisfaction through exceptional customer service, offering suggestions and using traditional and computer-based systems. Skilled at creating connections with customers by explaining current promotions, relating to customers and maintaining customer satisfaction. Adaptable and fast learning in any environment in order to meet goals. Team-oriented and efficient in meeting challenging daily demands.
Overview
7
7
years of professional experience
Work History
Sales Associate
Winners
10.2020 - Current
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Completed daily recovery tasks to keep areas organized and neat for maximum productivity.
- Operated cash register, collected payments, and provided accurate change.
- Helped customers find specific products, answered questions and offered product advice.
- Received shipment, organized stock and processed orders in a fast paced environment.
Hostess
Ye Olde Squire
05.2019 - 03.2020
- Answered phone inquiries to schedule and confirm reservations, record takeout orders and respond to service questions.
- Performed walked throughs during service to monitor guest satisfaction and advise serving and bussing staff of specific guest needs.
- Greeted guests and gathered information to seat groups or place on waitlist.
- Assisted servers by taking guests drink orders, delivering food to tables and preparing food before reaching the table.
Cashier
Tony's Nofrills
12.2016 - 03.2020
- Helped customers find specific products, answered questions and offered advice.
- Processed returned items in accordance with store policy.
- Assisted with purchases, locating items and signing up for rewards programs.
- Trained new team members in cash register operation, and customer service.
- Maintained high productivity by efficiently processing cash, credit, and debit to increase store flow.
Education
Real Estate Salesperson Program
Humber College
Toronto, ON03.2022
High School Diploma -
Cathedral High School
Hamilton, ON06.2020
Skills
- Self-motivated
- Strategic Planning
- Customer assistance
- Issue resolution
- Product recommendations
- Engaging personality
- Solid problem solver
- Speedy and efficient
- Active listener
- Fast learner
- Verbal communication
Languages
English
Native/ Bilingual
French
Professional Working
Timeline
Sales Associate
Winners
10.2020 - Current
Hostess
Ye Olde Squire
05.2019 - 03.2020
Cashier
Tony's Nofrills
12.2016 - 03.2020
Real Estate Salesperson Program
Humber College
High School Diploma -
Cathedral High School
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