Emily Salehi
Santa Clarita
Summary
Professional with experience in customer service leadership, prepared for this role. Skilled in team collaboration, conflict resolution, and driving performance improvement. Strong focus on achieving results and adapting to changing needs. Known for reliability, communication skills, and fostering positive team environment.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Real Estate Agent
HomeSmart Evergreen Realty
09.2024 - Current
- Managed contracts, negotiations, and all aspects of sales to finalize purchases and exceed customer expectations.
- Negotiated, facilitated, and managed real estate transactions.
- Advertised client properties through websites, social media, and real estate guides.
- Maintained connections with clients to encourage repeat business and referrals.
Customer service manager
CIBC
04.2017 - 03.2021
- Managed and motivated the team to increase sales and ensured efficiency
- Made decisions and resolved issues regarding escalated customer inquiries to meet business objectives
- Met with customers to assess their financial needs
- Sales; cross selling a full range of personal banking services
- Partner with other areas of the bank, achieving quarterly investment revenue goals
- Identified and recommended products for customer service and productivity standards and goals, growth opportunities, and risk control development
- Standards of Excellence certified
Personal banker
Bank Of The West
01.2015 - 03.2017
- Cross selling a full range of personal banking service by assessing their financial needs
- Sales; Analyzed sales figures to maximize profit and sale
- Ensured standards for quality and customer service are met
- Standards of Excellence certified for two consecutive years
Personal banker
Wells Fargo
02.2013 - 01.2015
- Analyzed sales figures and forecasted future sales volume to maximize profits
- Assisted customers with sales and customer service
- Resolved complaints from customers
- Maintained and reconciled a cash drawer, adhering to bank cash handling and security policies and procedures
- Successfully performed all CSR duties
- Followed all policies and procedures required to maintain accuracy, managed risk, prevented fraud, protected customers and coached team members to do the same
Assistant Teacher
Yorkview Public School
08.2010 - 10.2012
- Supported student physical, mental, and social development using classroom games and activities.
- Supervised recess, lunch and daily student intake and dismissal.
- Completed daily reports, meal count sheets, and attendance logs.
- Oversaw students in classroom and common areas to monitor, enforce rules, and support lead teacher.
- Assisted lead teacher in providing individualized attention to students, resulting in improved academic performance.
- Worked with teacher to identify and target opportunities for instructional improvements.
Education
Bachelor of Science - Biology
Ryerson University
06.2009
Skills
- Customer service
- Branch operations
- Parent-teacher communication
- Problem-solving
- Microsoft outlook, word, and Excel
- Customer focused
- Decision-making
- Collaborative learning
- Project-based learning
- Growth mindset
- Conflict resolution
- Team building and leadership
Summary Of Qualifications
To obtain a position with a company of integrity, that will encourage opportunity for advancement, and provide innovative learning and development programs to continue my growth, Outstanding communication, presentation, and sales skills, Develop personal client base, maintain ongoing loyalty through regular communication and personalized attention, Thorough, with good problem solving and decision making skills, Patient, friendly, orderly, methodical, and organized, Strong personality, and motivating skills in organization and office procedures, Ability to achieve immediate and long-term goals and meet operational deadlines, Standards of Excellence certified for two consecutive years and year 2011
Certification
- National Association of REALTORS® (NAR) Membership - National Association of Realtors.
Timeline
Real Estate Agent
HomeSmart Evergreen Realty
09.2024 - Current
Customer service manager
CIBC
04.2017 - 03.2021
Personal banker
Bank Of The West
01.2015 - 03.2017
Personal banker
Wells Fargo
02.2013 - 01.2015
Assistant Teacher
Yorkview Public School
08.2010 - 10.2012
Bachelor of Science - Biology
Ryerson University
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