Summary
Overview
Work History
Education
Skills
Timeline
Generic

Theresa Thomas

Palmdale

Summary

Well-qualified with proven success in improving operations and solving problems. Highly proficient in building lasting relationships with key decision makers, customers and team members to further company goals. Ready to leverage training and experience to take on new professional challenges. Outgoing with 10 years of experience. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level position. Ready to help team achieve company goals.

Overview

11
11
years of professional experience

Work History

Real Estate Agent

RBS Realty
02.2023 - Current
  • Managed contracts, negotiations, and all aspects of sales to finalize purchases and exceed customer expectations.
  • Negotiated, facilitated, and managed real estate transactions.
  • Communicated with clients to understand property needs and preferences.
  • Maintained connections with clients to encourage repeat business and referrals.

Fresh Team Lead

Walmart
09.2021 - 03.2022
  • Stocked merchandise, clearly labeling items, and arranging according to size or color.
  • Answered customer questions about products and services, helped locate merchandise, and promoted key items.
  • Engaged in friendly conversation with customer to better uncover individual needs.
  • Listened to customer needs and desires to identify and recommend optimal products.
  • Referred to established price lists to stamp and attach price tags on merchandise.
  • Scanned shelves and product cases for expired stock and outdated items.
  • Designed and set up advertising signs and displays of merchandise on shelves, counters or tables to attract customers and promote sales.
  • Refilled and rotated items on shelves to maintain well-stocked inventory.
  • Unloaded produce trucks and broke down produce pallets to organize produce within refrigerator and dry storage areas.
  • Verified proper merchandising for freshness and quality of goods by properly handling produce, minimizing damage and spoilage of products.
  • Developed knowledge about products and sales items to answer shoppers' questions.
  • Verified deliveries against invoices to complete shortage and overage reports.

Front End Team Lead

Walmart
08.2014 - 09.2021
  • Monitored cash drawers in checkout stations to verify adequate cash supply.
  • Responded to customer concerns with friendly and knowledgeable service and remedied issues promptly and effectively.
  • Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
  • Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
  • Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
  • Trained team members in successful strategies to meet operational and sales targets.
  • Created employee schedules to align coverage with forecasted demands.
  • Confirmed continual compliance with all applicable laws and regulations regarding store operations.
  • Utilized store analytics to identify areas of improvement in customer experiences.
  • Engaged in friendly conversation with customer to better uncover individual needs.
  • Listened to customer needs and desires to identify and recommend optimal products.
  • Managed efficient cash register operations.
  • Mentored team members to enhance professional development and accountability in workplace.
  • Maintained up-to-date knowledge of store sales, payment policies and security standards.
  • Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.

Customer Service Associate

Walmart
08.2012 - 08.2014
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.

Education

High School Diploma -

Palmdale High School
Palmdale, CA
06.2011

Skills

  • Presenting
  • Online Platforms
  • Open House Preparation
  • Meeting Arrangements
  • Contracting
  • Lead Follow-Up
  • Advise Clients
  • Excellent Teamwork
  • Staff Management
  • Liquor Law Compliance
  • Credit and Cash Transactions
  • Cash Drawer Management
  • Product and Service Sales
  • Staff Training
  • Cash Management
  • Customer Service
  • Inventory Management
  • Guest Services
  • Money Transfer Systems
  • Cash Handling
  • Store Opening and Closing
  • Till Counting
  • Managing Cash Register
  • Cash Counting
  • Cash Control
  • Loss Prevention Goals Monitoring
  • Customer Service Process Improvement
  • Customer Satisfaction
  • Compliance Requirements
  • Complex Problem-Solving
  • Inventory Maintenance
  • Monthly Inventory
  • Time Management
  • Active Listening

Timeline

Real Estate Agent

RBS Realty
02.2023 - Current

Fresh Team Lead

Walmart
09.2021 - 03.2022

Front End Team Lead

Walmart
08.2014 - 09.2021

Customer Service Associate

Walmart
08.2012 - 08.2014

High School Diploma -

Palmdale High School

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