Summary
Overview
Work History
Education
Skills
Certification
Volunteer Experience
Hobbies
Timeline
Generic

Emily Reynolds

Summary

Motivated team player with engaging personality and flexible approach. Upbeat, friendly and anticipating customer needs to facilitate enjoyable dining experiences. 5 years of experience working in and around restaurants.

Overview

5
5
years of professional experience
1
1
Certification

Work History

Server

State And Main
Orillia, ON
09.2022 - Current
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders and manage bills.
  • Cultivated warm relationships with regular customers.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
  • Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.

Hostess

KTCHN Braestone
02.2022 - 10.2022
  • Welcomed guests with a smile upon arrival, offered pleasant start to their dining experience
  • Demonstrated strong multitasking skills, balancing responsibilities such as greeting guests, and updating reservation logs simultaneously.
  • Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
  • Polished glassware and ensured a reset of cleaning

Server

Big Chute Marina
04.2022 - 09.2022
  • Provided quality guest service for tables.
  • Managed take-out efficiently.
  • Handled customer complaints professionally, resolving issues promptly to maintain positive relationships.
  • Maintained a clean and welcoming dining environment for guest comfort and enjoyment.
  • Dishwashing duties.

Server and Hostess

East Side Mario's
08.2020 - 05.2022
  • Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
  • Demonstrated strong multitasking skills, balancing responsibilities such as greeting guests, and updating reservation logs simultaneously.
  • Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.

Tim Horton's employee

Tim Horton's
05.2021 - 09.2021
  • Worked front counter, greeted guests, took orders, handled cash, opened and closed restaurant.
  • Self-motivated, with a strong sense of personal responsibility.
  • Worked effectively in fast-paced environments.
  • Skilled at working independently and collaboratively in a team environment.

Customer Service Representative

Heidi's RV Superstore and Camp Ground
04.2020 - 10.2020
  • Answered calls, filing, warranty & claims, acknowledge customers, cleaning trailers, assisted customers with camp-site location and parking pass
  • Helped ensure public safety for RV sales with policies and procedures through Covid communication.

Serving Staff

The Fern Resort
08.2019 - 03.2020
  • Provided assistance to wait staff with delivering orders in a timely manner
  • Delivering food from the kitchen to the table ensuring a smooth and efficient operation
  • Greeting and seating guests, kitchen prep and clean-up.
  • Managed multiple tasks simultaneously while remaining calm under pressure, delivering an enjoyable dining experience for guests even during peak hours.

(Closed due to Covid-19)

Education

Business (co-op) Diploma program - Business Administration

Georgian College
Barrie, ON
05.2024

High school -

Twin Lakes Secondary School
Orillia, ON
01.2022

Skills

  • Strong communication
  • Strong Work Ethic
  • Exceptional customer service
  • Guest Engagement
  • Patience and understanding
  • Organization
  • Positive and attentive
  • Time management
  • Goal oriented focus

Certification

  • Smart Serve
  • Certificate of achievement, Enriched academy
  • Health and safety awareness for Ontario workers
  • Workplace wellbeing

Volunteer Experience

  • Big Curve Acres, 2018, 2018, Barrie, ON
  • Comfy Cat Shelter, 2018, 2018, Orillia, ON
  • Rogers TV, 2018, 2018, Orillia, ON

Hobbies

My hobbies include physical fitness, cooking and travelling. I regularly engage in physical fitness activities, such as strength training and running. I also make time to experiment with new recipes creating nutritious and delicious meals. Additionally traveling gives opportunity to explore new cultures broadening my perspectives.

Timeline

Server

State And Main
09.2022 - Current

Server

Big Chute Marina
04.2022 - 09.2022

Hostess

KTCHN Braestone
02.2022 - 10.2022

Tim Horton's employee

Tim Horton's
05.2021 - 09.2021

Server and Hostess

East Side Mario's
08.2020 - 05.2022

Customer Service Representative

Heidi's RV Superstore and Camp Ground
04.2020 - 10.2020

Serving Staff

The Fern Resort
08.2019 - 03.2020

Business (co-op) Diploma program - Business Administration

Georgian College

High school -

Twin Lakes Secondary School
Emily Reynolds