Ava Chaulk
toronto
Summary
As an enthusiastic and reliable professional, dedicated to providing excellent customer service and creating memorable experiences for customers. Keen ability to anticipate customer needs, address complaints, and resolve issues in a timely manner. Consistently strive to exceed expectations. Maintain focus and a positive attitude in stressful situations and high-volume environments, ensuring every customer interaction is handled with utmost care and professionalism.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Server
Prince Street Pizza
05.2024 - 09.2024
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
Server
Oji Seichi
06.2021 - 09.2024
- Managed high-volume shifts while delivering exceptional service.
- Communicated professionally with customers, colleagues, and supervisors.
- Multitasked efficiently, handling multiple tables in fast-paced environments.
- Resolved guest concerns promptly to ensure customer satisfaction.
- Trained new servers and upheld company policies and service standards.
- Maintained cleanliness, followed safety guidelines, and collaborated with kitchen staff for smooth service.
Hockey Camp Counselor
Hockey House
07.2019 - 09.2024
- Taught on-ice hockey skills to kids aged 6-15.
- Managed conflict resolution among campers, fostering a supportive environment.
- Facilitated team-building exercises to promote cooperation and communication among participants.
- Acted as a role model for young campers by demonstrating responsibility, respect, and kindness at all times.
- Ensured safety and well-being of all camp participants. Administered first aid before notifying emergency teams during incidents.
- Documented individuals' progress toward meeting treatment goals.
- Designed and implemented engaging camp programs tailored to varied age groups.
- Organized and supervised dry-land games and team-building activities.
- Responsible for communication with parents before, during, and after the camp.
- Maintained camper records and ensured safety, administering first aid when needed.
- Trained new counselors and led team-building activities.
- Developed strong time management and leadership skills.
Sales Associate
Roots
08.2023 - 12.2023
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Provided positive first impressions to welcome existing, new, and potential customers.
Student Nurse
Crestwood Valley Day Camp
05.2023 - 09.2023
- Monitored and maintained medical supplies and equipment inventory.
- Kept accurate medical records for campers and staff. Provided health education on hygiene, nutrition, and injury prevention.
- Communicated with parents regarding campers' health concerns or injuries.
- Dispensed medications as prescribed and administered first aid and emergency care.
- Promoted a clean, sanitary environment to support overall health.
- Collaborated with camp staff to ensure camper safety and well-being.
Education
Bachelor of Science - Nursing
St Lawrence College
05.2027
High School -
Malvern Collegiate Institute
06.2022
Skills
- Exceptional customer service
- Warm and welcoming
- Strong communication
- Critical thinking
- Ability to work well in a rapidly changing environment
- Customer service focus
- Guest engagement
- Strong work ethic
- Service prioritization
- Multitasking and organization
- Calm demeanor
- Relationship management
- Strong interpersonal skills
- Detail-oriented
- Team building
Certification
- Smart Serve
- BLS/CPR
Timeline
Server
Prince Street Pizza
05.2024 - 09.2024
Sales Associate
Roots
08.2023 - 12.2023
Student Nurse
Crestwood Valley Day Camp
05.2023 - 09.2023
Server
Oji Seichi
06.2021 - 09.2024
Hockey Camp Counselor
Hockey House
07.2019 - 09.2024
High School -
Malvern Collegiate Institute
Bachelor of Science - Nursing
St Lawrence College
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