Emily Pihokker
Straffordville ,Canada
Summary
Demonstrates strong time-management and organizational abilities honed five years as a full-time student, full-time employee, and through active participation in extracurricular activities. Skilled in collaborative work, with extensive experience in providing and receiving constructive feedback within group settings. Proficient in effectively articulating and communicating ideas and opinions with peers.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Swing Manager
McDonald's
Aylmer, Ontario
08.2024 - Current
- Resolved customer complaints in a professional manner while upholding company standards.
- Reconciled daily transactions, balanced cash registers, and created deposits at the end of the day.
- Supervised teams' work to maintain consistent quality and performance levels.
Team Lead
McDonald’s
Aylmer, ON
07.2024 - Current
- Emphasized reliability through punctuality, and consistently delivering exceptional work.
- Demonstrated flexibility as a team player by regularly adjusting my schedule, arriving early, staying late, and filling in for shifts to support operational requirements.
- Motivated staff through positive reinforcement techniques.
Residence Life Don
University of Waterloo, Campus Housing
Waterloo, ON
09.2023 - 04.2024
- Maintained a high level of confidentiality with respect to residents, and work-related matters.
- Developed relationships with residents, demonstrating approachability, resourcefulness, and inclusion.
- Assisted in responding to residence policy violations and mediating roommate challenges by delivering educational sanctions.
- Managed first-aid emergencies, building evacuations, and other crisis situations.
Store and Office Clerk
Spring Lake RV Resort
Mount Elgin, ON
04.2022 - 09.2022
- Procured, received, and systematically arranged store merchandise.
- Demonstrated organizational prowess by overseeing store operations, handling phone inquiries, and welcoming and assisting park guests.
- Enhanced leadership abilities by training and assigning tasks to new team members.
Education
Bachelor of Arts, Honours - Legal Studies and Sociology
University of Waterloo
Waterloo, ON04.2024
Skills
- Staff leadership
- Health and safety
- Shift oversight
- Attention to detail
- Complex Problem-solving
- Complaint resolution
- Cash handling
Certification
- Food handlers certificate, 08/13/2024
- Emergency First Aid and CPR Certification, Canadian Red Cross, 07/01/23, 07/01/26
- Question, Persuade, Respond (QPR) Certificate, 08/01/23
Awards Academic Achievements
- St. Jerome’s Ernie & Wilma Letson Award, St. Jerome’s University, 11/01/21
- St. Jerome’s President’s Scholarship, St. Jerome’s University, 09/01/20
- St Jerome’s Upper Year Scholarship, St. Jerome’s University, 2022-2024
- Graduated with distinction, University of Waterloo, 04/01/24
References
References available upon request.
Timeline
Swing Manager
McDonald's
08.2024 - Current
Team Lead
McDonald’s
07.2024 - Current
Residence Life Don
University of Waterloo, Campus Housing
09.2023 - 04.2024
Store and Office Clerk
Spring Lake RV Resort
04.2022 - 09.2022
Bachelor of Arts, Honours - Legal Studies and Sociology
University of Waterloo
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