Emily Ochoa
San Leandro
Summary
Ambitious and engaging personality with a flexible approach. Dedicated to helping others, and highly motivated to exceed in my career.
Overview
1
1
Certification
9
9
years of professional experience
Work History
Dental Receptionist/ Assistant
Soft Touch Dental Practice
Union City
01.2026 - Current
- Managed the front desk, ensuring a welcoming and professional atmosphere for patients.
- Scheduled and confirmed patient appointments, optimizing the daily schedule for efficiency
- Coordinated patient check-in and check-out processes, verifying insurance and collecting payments efficiently
- Answered phones, addressed patient inquiries, and provided information about dental services
- Maintained electronic patient records, ensuring proper documentation, accuracy and compliance with privacy regulations
- Assisted in treatment plan presentations, explaining financial options and facilitating patient consent
- Handled patient billing and payments, reconciling accounts and managing overdue balances
Team Member
Planet Fitness
Oakland
03.2023 - 01.2026
- Greeted and checked in guests, ensuring a positive first impression and providing exceptional customer service
- Coordinated front desk operations, ensuring smooth check-ins and timely responses to membership inquiries.
- Provided exceptional customer service to members and guests.
- Assisted with guest inquiries, resolving issues promptly and efficiently to ensure guest satisfaction
- Handled transactions accurately at front desk and securely, ensuring daily sales reports were reconciled with minimal discrepancies.
- Processed cash transactions accurately at the front desk accurately and securely.
- Ensured cleanliness and organization of gym equipment and facilities to enhance guest experience.
Retail Sales Associate
Ross Dress For Less
Oakland
05.2020 - 11.2020
- Greeted customers upon entering the store and provided assistance by answering questions and locating merchandise.
- Facilitated customer purchases and enrollment in reward programs to enhance loyalty.
- Assisted customers in finding merchandise and provided product information.
- Processed transactions efficiently using point-of-sale systems to ensure customer satisfaction.
- Used POS system to process sales, returns, online orders and gift card activations.
- Organized merchandise racks and displays to attract customers and enhance shopping experience.
- Ensured store cleanliness and optimal merchandise visibility to support effective product presentation.
- Followed company policies, rules and procedures to promote company goals and maintain safety.
Sales Associate
Walmart
San Lorenzo
03.2017 - 08.2017
- Greeted customers and provided exceptional customer service to enhance shopping experience.
- Assisted customers in locating products and answering inquiries.
- Solved customer challenges by offering relevant products and services.
- Verified merchandise prices to maintain pricing accuracy.
- Prepared merchandise for the sales floor by pricing or tagging.
- Resolved customer challenges by providing tailored product and service solutions.
- Maintained calm demeanor while resolving issues in busy, high-stress situations.
Education
High school diploma -
Arroyo High School
San Lorenzo, CASkills
- Patient scheduling
- Appointment coordination
- Front desk operations
- Customer service
- Phone and email etiquette
- Data entry
- Computer operation
- Cash handling
- Task prioritization
- Time management
- Organizational skills
- Bilingual
- Teamwork
- Effective communication
- Communication skills
- Retail sales
Certification
- First Aid Certification
- CPR Certification
- Food Handler Certification
Additional Information
Authorized to work in the US for any employer.
Languages
- English
- Spanish
Timeline
Dental Receptionist/ Assistant
Soft Touch Dental Practice
01.2026 - Current
Team Member
Planet Fitness
03.2023 - 01.2026
Retail Sales Associate
Ross Dress For Less
05.2020 - 11.2020
Sales Associate
Walmart
03.2017 - 08.2017
High school diploma -
Arroyo High School