EMILY MCMILLAN
Don Mills,ON
Summary
Hardworking, dependable, collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Manager
Spiritleaf - Shops @ Don Mills
03.2021 - Current
- Proficient in legislation for Cannabis Retail Regulation in Ontario.
- Manage over 100+ customers daily.
- Supervise day-to-day operations to meet performance, quality, and service expectations.
- Accomplish multiple tasks within established timeframes.
- Monitor cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Complete regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Help with planning schedules and delegating assignments to meet coverage and service demands.
- Mentor team members to enhance professional development and accountability in workplace.
- Make hiring recommendations to increase company's productivity and profitability with quality workers.
- Define clear targets and objectives and communicate to other team members.
- Manage and motivate employees to be productive and engaged in work.
- Maintain professional demeanor by staying calm when addressing unhappy or angry customers.
- Evaluate employee performance and convey constructive feedback to improve skills.
- Train personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
Supervisor and Server
East Side Marios
04.2017 - Current
- Oversee daily operations, ensuring smooth workflow and timely completion of tasks.
- Maintain compliance with company policies, objectives, and communication goals.
- Apply strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Sell $2000.00 worth of food and alcohol per five hour shift.
- Create successful work schedules for each team member to maintain deadlines and fully staff shifts.
- Monitor workflow to improve employee time management and increase productivity.
- Inspect dining room for cleanliness, proper supply levels, and required staffing.
- Schedule dining room reservations, arrange parties, special events, or special services for diners, receive and record dining reservations. Consider people with disabilities and provide necessary accomodations.
- Communicate with kitchen staff, management, serving staff, and customers to ensure dining details are handled properly and guest concerns are promptly addressed.
- Actively comply with all health department regulations and rectify issues immediately.
- Maintain professional tone of voice and words.
- Handle customer complaints, resolve issues, and adjust policies to meet changing needs.
- Solicit customer feedback to identify and improve on areas of weakness.
Hostess
East Side Marios
06.2016 - 04.2017
- Demonstrated strong multitasking skills, balancing responsibilities such as answering over 30+ phone calls per shift, greeting guests, and updating reservation logs simultaneously.
- Increased restaurant efficiency by maintaining organized host stand, including menus, reservation logs, and seating charts.
- Proactively assisted servers during busy times, helping to expedite food delivery and maintain high levels of guest satisfaction throughout their meal.
- Answered customer questions about hours, seating, and menu information.
- Facilitated positive first impressions for guests through friendly greetings, professional attire, and genuine enthusiasm for their visit.
- Trained new hostesses on customer service best practices and restaurant policies to maintain high standards of service.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
- Maximized table turnover rates by monitoring dining room activity closely and anticipating when tables would become available for new parties.
- Effectively communicated with kitchen staff regarding customer allergies, dietary needs and other special requests.
- Demonstrated awareness of liability issues by confirming legal drinking age and discontinuing service to intoxicated guests.
- Regularly checked on guests to ensure satisfaction with each food course and beverages.
Lead Cashier
Manufacturer's Warehouse
11.2014 - 12.2015
- Maintained balanced cash drawer with diligent attention to detail and accurate counting practices.
- Trained, mentored, and developed new cashiers with positive and encouraging techniques to maximize performance and team contributions.
- Managed high volume sale periods effectively, selling over $1000 worth of merchandise during peak hours.
- Helped management develop employee improvement plans and motivate team members to continually improve.
- Inspected checkout areas every night and directed team members in cleaning, trash removal and other actions to restore professional appearances.
- Used POS system to enter orders, process payments and issue receipts.
- Developed strong rapport with colleagues across departments, fostering teamwork that led to smooth operations.
- Set and updated employee schedules to fulfill gaps based on expected customer demands.
Education
Diploma: Culinary Management -
Centennial College
North York, Ontario06.2023
High School Diploma -
Senator O'Connor College School
Toronto, ON06.2016
Skills
- Knowledge of legislation Alcohol and Gaming Commission of Ontario (AGCO)
- Team Leadership
- Research, Analytical, and Organizational Skills
- Communication and Customer Service Skills
- Staff Supervision and Training
- Time Management
- Computer Proficiency
- Business Administration and Operations Management
- Scheduling and Coordinating
- Cost Control
- Business Development
- Understanding Strategic Planning
Languages
English
Full Professional
Certification
CannSell Certification
Smart Serve Certification
Food Handler Certification
Timeline
Manager
Spiritleaf - Shops @ Don Mills
03.2021 - Current
Supervisor and Server
East Side Marios
04.2017 - Current
Hostess
East Side Marios
06.2016 - 04.2017
Lead Cashier
Manufacturer's Warehouse
11.2014 - 12.2015
Diploma: Culinary Management -
Centennial College
High School Diploma -
Senator O'Connor College School
CannSell Certification
Smart Serve Certification
Food Handler Certification
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