Emily McKinley
Drayton Valley,Alberta
Summary
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Skilled at working effectively unsupervised and quickly mastering new skills.
Overview
4
4
years of professional experience
Work History
Member Service Representative
Servus Credit Union
Drayton Valley, AB
09.2023 - Current
- Provided support to members regarding account inquiries, processing transactions, and resolving issues.
- Maintained accurate records of member interactions and transactions.
- Adhered to all applicable policies, procedures, regulations, and laws.
- Performed cash handling duties such as deposits and withdrawals for members' accounts.
- Provided guidance to members on how best to use products or services offered by the organization.
- Referred unresolved customer grievances to designated departments for further investigation.
- Improved product knowledge on continuous basis to provide optimal service and achieve sales quotas.
- Consulted with customers regarding needs and addressed concerns.
Restaurant Supervisor
Boston Pizza
Drayton Valley, AB
11.2019 - 09.2023
- Operated a POS system (Point Of Sale) to process all card and cash transactions, calculate totals, or split bills to the customers need.
- Provided fast, friendly and knowledgeable service to guests, proactively promoting specials and enhancing sales of key menu items.
- Supervised daily opening and closing procedures including checking equipment operation, verifying cash drawer amounts.
- Provide a welcome and inviting environment to ensure guest satisfaction.
- Learned multitasking skills to allow for best possible service.
- Supervised and coordinated activities of restaurant staff to ensure customer service standards are met.
- Trained front-of-house staff on restaurant policies and procedures, guest service techniques and communication skills to promote positive experiences.
Education
High School Diploma -
Frank Maddock High School
06.2019
Skills
- Communication
- Customer Service
- Reliable
- Punctual
- Ability to follow instructions and take directions
- Organized and efficient in fast-paced environments
- Upselling products and services
- Familiar with tech
- Task management
- Ability to work both independently or with others in a team
- Issue Resolution
References
- Kristina Gooler, General Manager, Boston Pizza, 780-234-5311
- Amber Parisien, Assistant General Manager, Boston Pizza, 780-514-8434
Timeline
Member Service Representative
Servus Credit Union
09.2023 - Current
Restaurant Supervisor
Boston Pizza
11.2019 - 09.2023
High School Diploma -
Frank Maddock High School
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