EMILY MCKENNA
Halifax,Canada
Summary
Dedicated and hard-working hospitality professional with extensive experience in fast-paced restaurant environments. Recognized for exceptional service, leadership, and loyalty. Consistently goes above and beyond to support team success and ensure an outstanding guest experience.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Server Supervisor and Manager on Duty
Asia Restaurant
07.2024 - Current
- Supervised daily operations, ensuring efficient service and adherence to quality standards.
- Assisted in organizing and working off site events, coordinating logistics, setup, and service to ensure smooth execution and a high-quality guest experience.
- Trained and mentored team members, fostering a collaborative work environment.
- Assisted in curating the wine and cocktail menu as well as wine pairings for tasting menu.
- Performed closing duties for the restaurant, including securing premises and completing daily cash-out procedures.
Server Supervisor and Manager
The Mercantile Social
03.2023 - 08.2024
- Managed daily operations to ensure a high level of efficiency, consistency, and quality in both food and service.
- Carefully interviewed, selected and trained new employees.
- Oversaw nightly payouts and weekly cash reconciliation, managing staff tip-outs and ensuring all financial reporting was accurate and transparent.
- Created and managed schedule for front-of-house staff, ensuring optimal coverage while being mindful of labor costs and maintaining efficient staffing levels.
Server Supervisor
Gahan House
05.2018 - 03.2023
- Enhanced customer satisfaction by providing efficient and friendly service to guests.
- Trained new servers on restaurant protocols and customer service standards.
- Resolved guest complaints swiftly, maintaining high levels of customer satisfaction.
- Lead staff wine and alcohol trainings and tastings.
Server
Barrington Steakhouse
04.2016 - 09.2018
- Delivered exceptional fine dining service in high-pressure dining environments, ensuring guest satisfaction.
- Worked closely with the sommelier to provide personalized wine selections based on guests' tastes and meal choices.
Education
Bachelor of Science - Molecular Biology
University of Prince Edward Island
Charlottetown2011
Certification
Court of Masters Sommelier Level 1
Serve Right
Food Handler
Timeline
Server Supervisor and Manager on Duty
Asia Restaurant
07.2024 - Current
Server Supervisor and Manager
The Mercantile Social
03.2023 - 08.2024
Server Supervisor
Gahan House
05.2018 - 03.2023
Server
Barrington Steakhouse
04.2016 - 09.2018
Bachelor of Science - Molecular Biology
University of Prince Edward Island