Summary
Overview
Work History
Education
Skills
Accomplishments
references
hobbies and interests
Timeline
Generic

Tazarurirwa Nzvaura

Vancouver,BC

Summary

I am a hardworking individual who thrives under pressure. I am willing to learn in my position and grow as a person learning from my mistakes. As a goal-oriented individual, I work very well within a team. I am culturally aware and a strong believer in learning from other people around me. I enjoy working with others and can take instructions from all levels to work as part of a successful team. I am adaptable and I am seeking a position that will allow me to transfer my 7 years of customers skills and experiences I have learned in the hospitality industry to the success of your company. Knowledgeable Guest Service Representative experienced in busy hotel settings. Driven and dedicated with focus on delivering exemplary service. Skilled multi-tasker successful at meeting performance objectives and helping team members.

Overview

11
11
years of professional experience

Work History

Bartender/server/manager on Duty/bar Manager

donnellans irish bar
09.2021 - Current
  • Skillfully served beer, Wine, Spirits, Non-alcoholic drinks and custom cocktails to 150+ guests per night in a busy environment
  • Provided a casual dining experience and excellent customer service to discerning clientele
  • Provided dinner with an overview of specials and menu items and answered questions to pertaining to dishes preparations
  • Upsold customers on additional food and beverages items, increasing dollar sales per table
  • Built strong relationships with new and returning customers
  • Handled cash and card payments, balanced day and night float
  • Oversee and train new staff
  • Recruiting, hiring, training, supervising staff Overseeing scheduling of staff to ensure that the establishment runs smoothly during peak hour
  • Ensuring that industry-specific quality and safety guidelines are followed by all staff
  • (serve it right) Identifying, planning, and executing promotional events Ability to communicate calmly and effectively to diffuse tense interactions that might occur to maintain a safe and fun atmosphere for both guests and staff.

Guest Service Agent

Level Onni Group
06.2022 - 09.2022
  • GREETING CUSTOMERS IN A COURTEOUS FRIENDLY MANNER PROCCESS ALL GUEST CHECK INS, CHECK OUTS ASSIGN ROOMS AND ROOM CHANGES/LATE CHECK OUT REQUESTS
  • SECURE PAYMENTS ACTIVATE AND REISSUE ROOM KEYS
  • ENSURE RATES MATCH MARKET CODES
  • VERIFY AND ADJUST BILLING FOR GUESTS COMMUNICATE TO APPROPRIATE STAFF WHEN GUESTS HAVE SPECIAL REQUESTS
  • COMMUNICATE WITH HOUSEKEEPING TO TRACK ROOM STATUS
  • RUN AND CHECK DAILY REPORTS, CONTINGENCY LISTS AND CREDIT CARDS AUTHORIZATION REPORTS.
  • Developed strong relationships with repeat customers, fostering loyalty and return visits.

Production operator

Ei Electronics
08.2020 - 07.2021
  • Working on a production line
  • Handling fragile products
  • Performing quality checks – ensuring the product meets the required standard
  • Communication with supervisors and peers.

bar manager /restaurant/day and night porter

Bunratty Castle Hotel
12.2014 - 08.2020
  • Event Preparation including seating arrangement and welcoming guests Greeting customers in a friendly fashion and welcoming them to the bar
  • Making drinks and remembering cocktail recipes
  • Assess customers’ needs and preferences and make recommendations Restock and replenish bar inventory and supplies Ensure accounts and monetary accounts are tallied up at the end of each shift
  • Maintain working professional relationships with suppliers
  • Built strong rapport with guests both new and returning customers.

Receptionist

Bunratty Castle Hotel
12.2014 - 08.2020
  • Understanding revenue management terms Review our RevPAR and ADR daily to measure performance and increase revenue
  • Viewing the hotel analytically to ensure an effective work performance
  • Communicating with the house keeping staff to coordinate room allocations.

Commis waiter/Barman intern

Quinta Do Lago Algarve, Portugal
05.2018 - 12.2018
  • Assist head waiter with taking orders and relaying to the kitchen
  • Provide excellent customer services
  • Serve appetizers and removes appetizers for entrees
  • Ensure accounts are tallied up at the end of each shift
  • Pass “Responsible Service of Alcohol” test, with a score of 85% or better Cooperate and communicate with all serving and kitchen staff Adhere to all relevant health regulations and all customer service guidelines Check products for quality

cashier

Centra Sixmilebridge Co. Clare, Ireland
02.2013 - 03.2013
  • Replenishing stock
  • Receiving deliveries
  • Unpacking merchandise and re-Shelving stocks Keeping stock neat and clean

Education

Ba in Hotel & Catering Management -

Atlantic Technological University (ATU)
01.2020

Skills

  • Suggestive Selling
  • Health Codes Compliance
  • Food Service
  • Basic Accounting
  • Beverage Preparation
  • Food Preparation
  • Customer Service
  • Order Management

Accomplishments

  • Full driver’s license
  • Manual handling cert (2016)
  • Failte Ireland customer services certificate
  • First Aid cert
  • Captain of the local soccer team
  • Pop up restaurant with Wade Murphy

references

  • Elaine Monaghan, 0851064342, elainekellymonaghan@hotmail.com, Bunratty castle hotel
  • Mr. Colin Gilligan (tutor), 091-742320, Colin.gilligan@gmit.ie, Galway Mayo Institute of Technology
  • Quinta Do Lagois Ramires, lramires@quintadolago.com, Quinta Do Lago
  • James Browne Donnellans Irish Bar +1778316 6215

hobbies and interests

I enjoy playing soccer, going to the gym, reading, listening to music, and traveling.

Timeline

Guest Service Agent

Level Onni Group
06.2022 - 09.2022

Bartender/server/manager on Duty/bar Manager

donnellans irish bar
09.2021 - Current

Production operator

Ei Electronics
08.2020 - 07.2021

Commis waiter/Barman intern

Quinta Do Lago Algarve, Portugal
05.2018 - 12.2018

bar manager /restaurant/day and night porter

Bunratty Castle Hotel
12.2014 - 08.2020

Receptionist

Bunratty Castle Hotel
12.2014 - 08.2020

cashier

Centra Sixmilebridge Co. Clare, Ireland
02.2013 - 03.2013

Ba in Hotel & Catering Management -

Atlantic Technological University (ATU)

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Tazarurirwa Nzvaura