Emily Leet
Moncton
Summary
Professional hospitality worker, ready to excel in fast-paced environment. Proven track record in ensuring exceptional customer service and satisfaction. Strong focus on teamwork and adaptability, consistently meeting changing needs. Skilled in managing multiple tasks, handling customer inquiries, and maintaining clean and organized workspace. Reliable and results-driven, with positive attitude and excellent communication skills.
Overview
5
5
years of professional experience
1
1
Certification
Work History
SERVER
THE HOLY WHALE BEER HALL & HOLY BOWLY
10.2024 - Current
- Greet customers, create a welcoming atmosphere, and provide excellent customer service
- Take orders from customers or service staff, and use a till to process payments
- Pour beer, wine and other drinks, and prepare non-alcoholic beverages
- Clean the bar, tables and work areas, and wash glassware
- Ensure compliance with liquor legislation and regulations
- Monitor the level of intoxication of customers
BARTENDER
THE FURNACE ROOM
09.2024 - Current
- Greet customers, create a welcoming atmosphere, and provide excellent customer service
- Take orders from customers or service staff, and use a till to process payments
- Mix drinks, pour beer, wine and other drinks, and prepare non-alcoholic beverages
- Clean the bar, tables and work areas, and wash glassware
- Ensure compliance with liquor legislation and regulations
- Monitor the level of intoxication of customers
HOST
TIDE AND BOAR BREWING
11.2023 - Current
- Welcome guests in a warm and friendly manner
- Seats guests and manages the seating chart
- Monitors restaurant activity to determine seating and dining flow
- Responds to guest inquiries and requests in a timely, friendly, and efficient manner
- Performs opening and closing duties, as needed
- Assists others with side work including, but not limited to cleaning, stocking, folding silverware, etc
- Helps fellow team members and other departments wherever necessary to maintain positive working relationships
CASHIER-STOCKER
COSTCO
10.2022 - 05.2024
- Provides a positive customer experience with friendly and courteous service
- Registers sales on a cash register by scanning items, itemizing and totaling customers' purchases
- Collects payment by cash, credit and debit payments via point-of-sale system
- Resolves customers' issues and answers questions
- Maintains a clean, neat and member-ready area
- Sorts and stocks shelves, organizing displays
- Assists fellows associates as needed throughout the store
CASHIER
SOBEYS INC.
03.2020 - 06.2021
- Provides a positive customer experience with friendly and courteous service
- Registers sales on a cash register by scanning items, itemizing and totaling customers' purchases
- Collects payment by cash, credit and debit payments via point-of-sale system
- Resolves customers' issues and answers questions
- Bags purchases if needed
- Maintain a clean and safe environment by complying with procedures, rules and regulations
Education
HIGH SCHOOL DIPLOMA -
HARRISON TRIMBLE HIGH SCHOOL
01.2021
Skills
- Excellent Communication Skills
- Bilingual
- Team Player
- Active Listening
- Strong work ethic
- Exceptional customer service
- Cash handling
- Guest engagement
Certification
- Responsible Beverage (TIANB's provincial training portfolio)
- Naloxone Administration Training
- Non-Violent Crisis Training
References
AVAILABLE UPON REQUEST
Languages
English
Native or Bilingual
French
Full Professional
Timeline
SERVER
THE HOLY WHALE BEER HALL & HOLY BOWLY
10.2024 - Current
BARTENDER
THE FURNACE ROOM
09.2024 - Current
HOST
TIDE AND BOAR BREWING
11.2023 - Current
CASHIER-STOCKER
COSTCO
10.2022 - 05.2024
CASHIER
SOBEYS INC.
03.2020 - 06.2021
- Responsible Beverage (TIANB's provincial training portfolio)
- Naloxone Administration Training
- Non-Violent Crisis Training
HIGH SCHOOL DIPLOMA -
HARRISON TRIMBLE HIGH SCHOOL
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