Emily Latini
Santa Clarita
Summary
Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.
Overview
10
10
years of professional experience
Work History
Barista Trainer
Starbucks, Vons
Newhall, CA
05.2021 - Current
- Developed efficient workflows to streamline service during peak hours, enhancing speed of service.
- Provided ongoing feedback to trainees on their progress, offering constructive criticism when necessary while celebrating achievements regularly.
- Ensured compliance with health and safety regulations, maintaining a clean and safe work environment.
- Optimized workflow processes for faster order completion, decreasing wait times for customers.
- Used POS system to accurately enter orders and process payments.
- Analyzed customer feedback to improve menu offerings and enhance overall experience.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
Key Sales Associate
Piercing Pagoda
Valencia, CA
09.2016 - 03.2020
- Enhanced customer engagement through effective communication and product knowledge.
- Trained and mentored new associates on sales techniques and customer service excellence.
- Executed inventory management processes to ensure stock accuracy and availability.
- Fostered relationships with customers, resulting in repeat business and brand loyalty.
- Collaborated with team members to achieve a high level of store performance and customer satisfaction.
- Utilized keen attention to detail when processing transactions quickly and accurately both at cash registers and during inventory management procedures.
- Resolved customer complaints professionally, turning negative experiences into positive outcomes that bolstered brand reputation.
- Greeted customers and provided outstanding customer service.
Education
Bachelor of Arts - Sociology
California State University, Northridge
Northridge, CA05-2027
Associate of Arts - Sociology
College of The Canyons
Valencia, CA05-2025
Skills
- Leadership experience
- Excellent memory
- Attention to detail
- Exceptional customer service
- Decision-making
- Conflict mediation
- Multitasking and organization
- Health and safety compliance
- Verbal and written communication
- POS system operation
- Cash handling
- New hire training
Timeline
Barista Trainer
Starbucks, Vons
05.2021 - Current
Key Sales Associate
Piercing Pagoda
09.2016 - 03.2020
Bachelor of Arts - Sociology
California State University, Northridge
Associate of Arts - Sociology
College of The Canyons