Emily Klassen
Edmonton,Canada
Summary
Experienced leader with strong background in guiding teams, managing complex projects, and achieving strategic objectives. Excels in developing efficient processes, ensuring high standards, and aligning efforts with organizational goals. Known for collaborative approach and commitment to excellence. Pursuing full-time role that presents professional challenges and leverages interpersonal skills, effective time management, and problem-solving expertise.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Services Lead
Sephora
Edmonton, AB
03.2025 - Current
- Completed necessary training to become certified to complete makeup application services
- Ensured Beauty studio adherence to Alberta Health Services rules and regulations
- Supported our Paid Services Beauty advisors with services execution and training
- Self-motivated, with a strong sense of personal responsibility.
Member Services Representative
Royal Glenora Club
Edmonton, AB
04.2023 - 05.2025
- Managed security and telecommunication systems.
- Scheduled member appointments.
- Processed account payments and handled member billing.
- Delivered exceptional member service by addressing inquiries and resolving issues promptly.
Stage Experience Lead
Sephora
Edmonton, AB
02.2024 - 03.2025
- Communicated with brand representatives regarding events and other store visits
- Assisted in the growth and development of team members through coaching
- Developed strategies to drive sales and increase KPIs
- Delivered exceptional client service and implemented company sales strategies
Educator
Lululemon
Edmonton, AB
06.2023 - 01.2024
- Began as a seasonal educator during the holiday season and became a permanent employee
- Used extensive product knowledge to educate guests
- Received and processed stock to company standard
Team Lead
Roots
Edmonton, AB
06.2022 - 06.2023
- Trained new team members
- Performed opening and closing procedures
- Ensured adherence to store policies and safety standards
Sales Associate
Roots
Edmonton, AB
11.2017 - 06.2022
- Welcomed customers
- Drove sales using company selling strategies
- Maintained cleanliness of the sales floor
- Organized and merchandised product to company standard
Education
Bachelor of Science - Biology, Anthropology
University of Alberta
Edmonton, AB04.2024
Skills
- Strategic thinking
- Interpersonal skills
- Exceptional customer service
- Strong verbal and written communication skills
- Teamwork and collaboration
LANGUAGES
English - Native Language
French - Professional working proficiency
Certification
- Intermediate First Aid - Level C CPR
Timeline
Services Lead
Sephora
03.2025 - Current
Stage Experience Lead
Sephora
02.2024 - 03.2025
Educator
Lululemon
06.2023 - 01.2024
Member Services Representative
Royal Glenora Club
04.2023 - 05.2025
Team Lead
Roots
06.2022 - 06.2023
Sales Associate
Roots
11.2017 - 06.2022
Bachelor of Science - Biology, Anthropology
University of Alberta