Emily Groom
Burbank
Summary
Professional manager with extensive experience in operations management, sales, and shift leadership. Proven ability to train and mentor team members while enhancing customer satisfaction and driving sales performance.
Overview
8
8
years of professional experience
Work History
Shift Manager
Celebrity Authentics
Universal City, CA
09.2023 - Current
- Coordinated and managed private and public celebrity signings, including setup and breakdown.
- Supervised daily operations to ensure efficient workflow and adherence to company policies.
- Trained and mentored team members on best practices for customer service and product knowledge.
- Implemented process improvements that enhanced inventory management and reduced errors.
- Monitored sales performance, identifying trends to inform strategic decision-making and inventory planning.
- Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
- Resolved customer inquiries promptly, maintaining high satisfaction levels and fostering loyalty.
- Built long-lasting client relationships through excellent customer service and consistent followups.
Assistant General Manager
The Baked Bear
Burbank, CA
10.2018 - 06.2023
- Oversaw daily operations to ensure exceptional customer service and product quality.
- Trained and mentored staff on operational procedures and best practices.
- Operated and maintained bakery equipment, including ovens and mixers.
- Mentored staff in proper equipment usage and maintenance procedures.
- Produced consistently high-quality baked goods for customers.
- Operated cash registers and processed payments accurately.
- Consistently met deadlines for catering orders by effectively prioritizing tasks according to urgency.
- Trained and supervised new employees on bakery operations and procedures.
Education
High School Diploma -
Monterey High School
Burbank, CASkills
- Cash handling
- Decision-making
- Customer service focus
- Employee training
- Punctual and reliable
- Energetic and enthusiastic
- Training and mentoring
- Sales strategies
- Operations management
- Shift leadership
- Willingness to learn
- Organizational skills
Timeline
Shift Manager
Celebrity Authentics
09.2023 - Current
Assistant General Manager
The Baked Bear
10.2018 - 06.2023
High School Diploma -
Monterey High School