Emily Gao
Calgary,AB
Summary
Exceptional Operations Manager focused on successful team building, cost-cutting and operational improvements. Determined to cut costs without impacting quality of products and services. Reliable team player committed to building high-performing teams.
17 Years working experiences in both trading companies and buying office. Understanding of cultural difference.
With 11years experiences in South Africa/Hong Kong.
Being a team leader for more than 8years, can take high quality decisions based on a well thought out analysis of complex information and risks.
Self-motivated, detail minded and able work independently.
Good command of spoken & written English and able to communicate in Cantonese and Mandarins.
Overview
14
14
years of professional experience
Work History
Operation Manager
Mang Fung Co., Ltd
10.2018 - 06.2023
- Developed systems and procedures to improve operational quality and team efficiency.
- Led hiring, onboarding and training of new hires to fulfill business requirements.
- Took ownership of customer issues and followed problems through to resolution.
- Created and reviewed invoices to confirm accuracy.
- Negotiated contracts with outside carriers to minimize costs to company and customers during COVID-19.
- Researched and observed emerging markets and market shifts to take advantage of potential leads and new markets. By offering one stop package service, 10% increase on customer base.
Assistant merchandiser manager
Must Garment Corp Ltd
09.2017 - 09.2018
- Men's and ladies wear in denim and woven
- Manage team of 6, located in Hong Kong
- Established strong vendor relationships to maintain and support business
- Monitored and analyzed sales records, trends, or economic conditions to anticipate consumer buying patterns
- Researched and identified new suppliers and vendors. Evaluated product quality and vendor performance to maintain quality standards
- Coordinate with design team follow 70 styles per season on product development, reduced 3% costing from quoted price
- Supervise HK team and factories daily communication, make clear picture to all parties to ensure bulk going smoothly as expect to achieve final on time delivery
- Control bulk shipment with Oman factory 100% on time shipment and Bangladesh factories 90% on time shipment
- No air shipment, no discount record founded
Operations Manager
Dark Blue (Hong Kong) Limited
2013.04 - 2017.07
- Supervised 6 operations staff and kept employees compliant with company policies and procedures.
- Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
- Developed and maintained relationships with external vendors and suppliers.
- Achieved 100% on time completed of each season 80 styles new development and 150 styles bulk production,
- Annual sales turnover 1% increasing by giving competitive price.
- Trained and guided team members to maintain high productivity and performance metrics.
Marks and Spencer (Shanghai) Limited
11.2009 - 11.2012
- Maintained updated product knowledge to successfully educate and advise customers
- Determine correct garment specification, quality, styling and fitting, set up Asia Fit with 20 fitting blocks, finalized out 10 promote to market gain 10% increase sales and grow 3% existing customer base.
- Develop strategies to improve customer service, drive store sales, increase profitability 5% by seasoning
- Designed displays to deliver interactive, engaging, and memorable store experiences for shoppers
- Ensure customer needs are met, complaints are resolved and service is quick and efficient
- Forecast staffing needs and develop recruiting strategy to provide optimal staffing in all areas
- Prioritizing key tasks and commit to project deadline; focus on outcomes
- Take high quality decisions based on well thought out analysis of complex information and risks
- Drive improved and sustainable results from every resource and relationship possible
Education
Associate"s Degree - English As A Second Language
Shanghai Foreigner Langue University
Shanghai China06.2001
High School Diploma -
Shanghai Textile Garment Professional School
Shanghai China06.1999
Skills
- Superb Time Management Skills
- Solution Development
- High-Pressure Environments
- Market Growth
- Distribution Center Management
- Retail Sales Customer Service
- Order Processing
- Effective Scheduling
- Processing Customer Requests
Accomplishments
- Saved the company $100,000 by aggressively negotiating with suppliers.
- Collaborated with team of 10 in the development of Asia Fit specially for domestic market in Shanghai China.
- Supervised team of 5 staff members.
Timeline
Operation Manager
Mang Fung Co., Ltd
10.2018 - 06.2023
Assistant merchandiser manager
Must Garment Corp Ltd
09.2017 - 09.2018
Marks and Spencer (Shanghai) Limited
11.2009 - 11.2012
Operations Manager
Dark Blue (Hong Kong) Limited
2013.04 - 2017.07
Associate"s Degree - English As A Second Language
Shanghai Foreigner Langue University
High School Diploma -
Shanghai Textile Garment Professional School
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