Emily Faria
Whitby,ON
Summary
With over three years in the grocery stroe industry I am eager to expand my work experience and further adapt skills. From my experience I have learned how to effectively work in a fast paced atmosphere. As well as maintaining a store and the employees in it. Over the past three years I have become a very outgoing, responsible and reliable employee who ensures to do her best at every task.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Closing Manager
Metro Grocery Store
05.2024 - Current
- Responsible for the entire store upon closing
- Oversaw employees, customers and maintained stores cleanliness
- Ensured the store was closed safe and properly
- Promptly and respectfully dealt with customer issues and complaints.
- Handled all store issues with a positive additude
Customer Service Representative
Metro
12.2022 - Current
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Managing the front end, cleaning, money, locking things away ect.
- handled lottery
Cashier
Metro
08.2021 - Current
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated each transaction with care and efficiency.
- Assisted customers with questions and inquiry's
- Maintained a clean cash register
Education
High School Diploma -
Henry Street
Whitby, Canada06.2024
Skills
- Customer Service
- Patience and Empathy
- Work Ethic and Integrity
- Reliability and punctuality
- Problem-Solving
- Adaptability and Flexibility
Languages
English
Native or Bilingual
Accomplishments
Honor role every year of high school
Certification
OLG
Smart Serve
Additional Information
Flexible hours
Timeline
Closing Manager
Metro Grocery Store
05.2024 - Current
Customer Service Representative
Metro
12.2022 - Current
Cashier
Metro
08.2021 - Current
High School Diploma -
Henry Street
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