Jared Cote
Ottawa,ON
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
25
25
years of professional experience
Work History
Closing Manager
Datsun
10.2015 - Current
- Oversaw daily cash deposits ensuring funds were accounted correctly resulting in increased accuracy.
- Maintained a clean and organized restaurant environment, upholding company standards for cleanliness during closing procedures.
- Implemented safety measures for the restaurant's end-of-day operations, reducing potential risks associated with late-night activities such as cash handling or locking doors securely after closeout is completed.
- Managed employee performance reviews providing constructive feedback leading to higher team morale and improved performance.
- Developed strong relationships with customers through attentive service and prompt resolution of any concerns or complaints.
- Increased customer satisfaction at the end of the day by maintaining exceptional standards of service during closing hours.
- Improved employee morale by fostering a positive work atmosphere and providing support and guidance to team members when needed.
Server
Vij's
05.2013 - 08.2015
- Cultivated warm relationships with regular customers.
- Promoted a positive work environment, fostering teamwork through regular communication and recognition of outstanding performances.
- Enhanced customer satisfaction by promptly addressing concerns and providing personalized solutions.
- Collaborated with kitchen staff to coordinate restaurant goals such as upselling certain items, addressing product availability issues and other communication concerns.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
Restaurant General Manager
Cobre
09.2007 - 04.2013
- Managed all aspects of daily operations, including managing budgets, inventory control, and vendor relations.
- Effectively managed labor costs by monitoring productivity levels among staff members and making strategic scheduling decisions.
- Carefully interviewed, selected, trained, and supervised staff.
- Addressed customer concerns promptly and professionally, turning potentially negative experiences into positive outcomes.
- Maintained open lines of communication between front-and back-of-house teams to facilitate smooth day-to-day operations.
Server
Vittoria Trattoria
09.2003 - 01.2007
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
Head Bartender
Double Decker's Pub
05.1999 - 07.2003
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Developed a strong rapport with patrons, resulting in repeat business and increased loyalty.
- Trained new bartenders on drink recipes, mixing techniques, and customer service skills to enhance overall performance.
- Conducted regular inventory count to keep bar and drink supplies stocked, avoiding expensive rush orders.
- Served high customer volumes during special events, nights, and weekends.
Education
Legal Assistance
Algonquin College
Ottawa, ONHigh School Diploma -
North Dundas District High School
Chesterville, ONSkills
- Customer Service
- Customer service focus
- Relationship Building
- Training and Development
- Task Delegation
- Employee Evaluation
- Teamwork and Collaboration
- Team Leadership
- Operations Management
- Employee Relations
Timeline
Closing Manager
Datsun
10.2015 - Current
Server
Vij's
05.2013 - 08.2015
Restaurant General Manager
Cobre
09.2007 - 04.2013
Server
Vittoria Trattoria
09.2003 - 01.2007
Head Bartender
Double Decker's Pub
05.1999 - 07.2003
Legal Assistance
Algonquin College
High School Diploma -
North Dundas District High School
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