Emily Chan
Toronto,Canada
Summary
Friendly and detail-oriented administrative professional with strong customer service and front-desk experience in fast-paced environments. Skilled at greeting and assisting clients, managing inquiries, scheduling, data entry, and handling confidential records. Recognized for professionalism, teamwork, and the ability to remain calm and responsive under pressure. Fluent in English, Cantonese, and Mandarin.
Overview
4
4
years of professional experience
Work History
Sales Associate
Novesa London
08.2024 - 12.2024
- Greeted and assisted customers, answering inquiries and providing product guidance.
- Ensured a professional, welcoming environment and maintained displays.
- Supported team members during peak seasons to meet sales targets.
Customer Service Representative
HKTT Ltd.
05.2023 - 01.2024
- Handled 50+ daily calls providing support, information, and issue resolution.
- Documented client interactions accurately for follow-up and service quality.
- Maintained calm, empathetic communication in high-pressure situations.
Administrative Assistant
Kammon Travel
01.2022 - 02.2023
- Acted as the first point of contact for client inquiries via tradeshow, phone, email, and social media.
- Managed customer records, scheduling, and digital filing systems for over 200 clients.
- Expanded customer base from 0 to 500 through engagement and excellent service.
- Maintained confidentiality of client data and financial records.
Product Designer
Toyeast Ltd.
07.2020 - 10.2021
- Collaborated with multiple departments (marketing, production, and suppliers) to complete projects from concept to delivery under tight deadlines.
- Produced clear documentation, 3D models, and visual materials to support internal communication and client presentations.
- Managed multiple projects simultaneously in a fast-paced environment, ensuring alignment with goals and schedules.
Education
Bachelor of Arts - Product Design
Hong Kong Polytechnic University
09-2020
Higher Diploma - Product Design
Hong Kong Design Institute
09-2018
Skills
- Conflict resolution & complaint handling
- Record management
- Multitasking
- Microsoft Word
- Excel
- Outlook
- First aid (CPR/AED Level C)
- Fluent in English, Cantonese, and Mandarin
Timeline
Sales Associate
Novesa London
08.2024 - 12.2024
Customer Service Representative
HKTT Ltd.
05.2023 - 01.2024
Administrative Assistant
Kammon Travel
01.2022 - 02.2023
Product Designer
Toyeast Ltd.
07.2020 - 10.2021
Bachelor of Arts - Product Design
Hong Kong Polytechnic University
Higher Diploma - Product Design
Hong Kong Design Institute
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