Ansharah Wasim
Milton,Ontario
Summary
Ambitious and performance-driven Business Administration candidate (GPA 3.9) with 4+ years of cross-industry experience in sales, customer engagement, and operational leadership within retail, telecommunications, and financial services. Demonstrated success in driving revenue growth, elevating customer satisfaction, and streamlining workflows through data-driven strategies and cross-functional collaboration. Technically adept in CRM systems, Microsoft Excel, Power BI, and cloud platforms including Azure and AWS. Renowned for strong communication, analytical thinking, and a proactive mindset, with a consistent track record of exceeding performance targets. Eager to contribute business acumen and strategic insight to forward-thinking organizations focused on growth, innovation, and client excellence.
Overview
6
6
years of professional experience
Work History
Customer Sales Associate
Home Depot
10.2021 - Current
- Delivered personalized customer service by assisting 20+ customers daily with home improvement solutions, earning consistent positive feedback from post-visit surveys.
- Increased sales by 15% in assigned department through needs-based upselling of tools, seasonal inventory, and in-store promotions.
- Maintained store merchandising standards by coordinating daily with\ team members and mentoring 3 new hires on operational procedures.
- Enhanced inventory accuracy by introducing bin-level stock checks and optimizing restock timing, reducing stockouts by 20%.
- Resolved 20+ customer issues weekly involving returns, pricing, and service concerns, improving customer satisfaction and retention.
- Managed 30+ daily inbound/outbound customer calls using POS and CRM systems to resolve product inquiries, order tracking, and service-related issues.
- Participated in regular training sessions to stay current on product knowledge and industry trends.
Customer Service Specialist
Toronto-Dominion Bank
03.2022 - 07.2024
- Handled escalated calls calmly, finding resolutions that satisfied both the company and the customer''s needs.
- Delivered frontline service to 50+ clients daily by resolving account inquiries, processing deposits/withdrawals, and recommending financial solutions tailored to client needs.
- Used TD internal CRM and Microsoft Excel to manage customer data, track service metrics, and support compliance reporting.
- Received recognition in quarterly performance review due to consistently resolving complex service issues and supporting branch operations.
- Exceeded monthly cross-sell targets by by promoting credit cards, lines of credit, and savings plans aligned with customer goals.
- Ensured full compliance with TD banking protocols by double-verifying all high-value transactions and maintaining 100% audit readiness.
Sales Representative
Telus Communications
09.2020 - 09.2021
- Engaged with customers daily, providing tailored product recommendations and resolving service-related inquiries.
- Delivered persuasive presentations of mobility and home service plans, increasing sales conversion rates by 18% through consultative and solution-oriented selling techniques.
- Analyzed weekly sales metrics and customer insights to identify underperforming offerings, recommending strategic product bundling that boosted package uptake and improved revenue performance.
- Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
Supervisor
Shoppers Drug Mart
01.2019 - 07.2020
- Supervised daily front-end operations for a team of staff, ensuring compliance with company procedures and high customer service standards.
- Analyzed weekly sales and staffing reports to identify peak hours and adjusted scheduling, improving labor efficiency by 15%.
- Monitored daily sales and expense reports to control shrinkage and support monthly revenue targets, contributing to a 10% year-over-year revenue increase.
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
Education
BBA - Busniess Admistrartion
University of Guelph-Humber
Toronto ON09-2025
Diploma - Business Management
Humber College
Toronto, ON05-2024
High School Diploma -
Marc Garneau Collegiate Institute
Toronto, ON06-2018
Skills
- Customer Experience Optimization
- Consultative & Solution-Based Selling
- Cross-Selling & Upselling Strategies
- Relationship Management & Client Retention
- Conflict Resolution & Complaint Handling
- Cash Handling & Financial Transaction Accuracy
- Microsoft Office Suite: Excel, PowerPoint, SharePoint, Outlook
- Business Intelligence: Power BI, SAP, Oracle
- CRM Platforms: TD Internal Systems, POS Systems
- Cloud Platforms: Azure, AWS, Google Cloud (GCP)
- Operating Systems: Windows, Mac OS, Linux/Unix, Ubuntu
- Team Collaboration
- Effective time management
- Database management
- Strategic planning
- Decision-making
- Organizational skills
- Multitasking
Timeline
Customer Service Specialist
Toronto-Dominion Bank
03.2022 - 07.2024
Customer Sales Associate
Home Depot
10.2021 - Current
Sales Representative
Telus Communications
09.2020 - 09.2021
Supervisor
Shoppers Drug Mart
01.2019 - 07.2020
BBA - Busniess Admistrartion
University of Guelph-Humber
Diploma - Business Management
Humber College
High School Diploma -
Marc Garneau Collegiate Institute
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