Emilio Moya
Summary
A highly adaptable customer service specialist with 10+ years in the hospitality field with a proven track record of customer service satisfaction, professionalism and problem solving skills. In continuing the process of self-development, I am the seeking to leverage my strong people skills in continuing in the industry.
Overview
13
13
years of professional experience
Work History
Bartender/Server
King Taps/Cactus Club
04.2022 - Current
- Served high customer volumes during special events, nights, and weekends.
- To keep an up to date knowledge on liquor, wine, beer and mixology.
- Cultivated strong relationships with repeat customers, engaging in friendly conversation and memorizing drink orders to promote loyalty.
- Applied knowledge to create innovative cocktails, enhance flavor profiles and expertly pair food and drinks.
Bartender/Casual Manager
The Keg Steakhouse And Bar
02.2011 - 02.2022
- Ensure customer satisfaction and successful resolution in dealing with customer conflict when problems arise.
- Maintaining regular clientele through respectful, professional and friendly service.
- Manage the bar by coordinating employee scheduling and inventory restocking.
- Ensuring a high quality customer experience in a fast paced, high-standard environment.
Education
Real Estate License -
University of British Columbia
Vancouver, BC04.2024
Bachelor of Science - Actuarial Science
University of Regina
Regina, SK06.2017
Skills
- Leadership
- Critical thinking
- Hospitality Service Expertise
- Problem-solving skills
- Teamwork
- Strong communication skills
- Creative Mixology
- Wine and Liquor Knowledge
Personal Projects
Tennis Instructor/Player (04/2015 - 11/2022)
Teach youth summer camps.
Teach Adult classes.
Helped with private lessons.
Volunteer in local and provincial tournaments.
Dance Instructor/Dancer (09/2018 - 02/2022)
Teach beginners the fundamentals of Latin Dance.
Prepare competitive groups for competition.
Perform/Compete.
Participated in Commercials (Dancer)
Bartender/Mixologist (05/2015 - Present)
Attempting to create new cocktails weekly.
Always seeking new learning opportunities with mixology.
Creating a cocktail book.
Looking to expand my passion digitally.
Languages
English
Native or Bilingual
French
Professional Working
Spanish
Professional Working
Accomplishments
- Received 1st and 2nd place in International Dance Competition (07/2018 - 08/2018)
- Won award for Best Bartender (07/2018 - 08/2019)
- Won Cocktail Competition (11/2023)
- Received 1st place in Group Salsa division and 2nd place in Bachata Cabaret in first International competition.
- The Keg host a ‘Keg Oscars” every year and employees are recognized for their hard work and I was named Best Bartender in all Saskatchewan and Manitoba.
- Designed and presented a cocktail to a panel of judges to win the first annual King Taps cocktail competition. The winning cocktail will be on the menu.
Timeline
Bartender/Server
King Taps/Cactus Club
04.2022 - Current
Bartender/Casual Manager
The Keg Steakhouse And Bar
02.2011 - 02.2022
Real Estate License -
University of British Columbia
Bachelor of Science - Actuarial Science
University of Regina
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