Emilie Dumas
Ottawa,Ontario
Summary
Compassionate and detail-oriented new graduate from a Registered Practical Nurse (RPN) program, seeking an RPN position to provide high-quality, patient-centered care. Eager to apply clinical knowledge, strong communication skills, and critical thinking in a collaborative healthcare environment.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Medical Office Assistant
Family First Health Centre
Orleans, Ontario
06.2021 - Current
- Prepared patient charts prior to each appointment.
- Accurately entered billing codes into the computer system for reimbursement purposes.
- Collected payments from patients for services rendered.
- Managed medical records using an electronic health record system.
- Scheduled patient appointments, answered incoming calls, and assisted with inquiries.
- Assisted physicians during examinations by providing instruments and supplies as needed.
- Performed basic clerical duties such as filing documents, entering data into the computer system, photocopying forms and documents.
- Processed referrals for specialist visits or diagnostic tests.
- Checked vital signs such as temperature, pulse rate, respiration rate and blood pressure.
- Greeted patients and visitors in a professional and friendly manner.
Grocery Supervisor
Your Independent Grocer
Orleans, Ontario
06.2019 - 05.2021
- Trained new staff on store policies and procedures.
- Supervised cashiers in the checkout process ensuring accuracy and efficiency.
- Provided exceptional customer service by responding to inquiries and resolving complaints in a timely manner.
- Monitored cashier performance, providing feedback and coaching as needed.
- Performed daily opening and closing procedures including counting money drawers and verifying receipts.
- Assisted customers in locating items within the store when requested.
- Counted and balanced registers.
Education
Practical Nursing
La Cité Collégiale
Ottawa, ON06-2025
High School Diploma -
École Secondaire Catholique Garneau
Ottawa, ON06-2021
Skills
- Patient care
- Electronic health records
- Customer service
- Appointment scheduling
- Vital signs monitoring
- Communication skills
- Clinical and administrative support
- Multitasking and organization
- Medical terminology
- Team collaboration
Languages
French
Native/ Bilingual
English
Native/ Bilingual
Certification
- Standard First Aid CPR C + AED
- Basic Life Support
- Crisis Prevention Intervention (CPI)
Clinical Placements
- Bruyère Hospital - Geriatric Rehabilitation Practical Nursing Clinical Student
- Montfort Hospital - Telemetry Practical Nursing Clinical Student
- Montfort Hospital - Med Surgical Unit Practical Nursing Clinical Student
- Montfort Hospital - Mental Health Unit Practical Nursing Clinical Student
- The Ottawa Hospital , General Campus - Maternity Unit Practical Nursing Clinical Student
References
References available upon request.
Timeline
Medical Office Assistant
Family First Health Centre
06.2021 - Current
Grocery Supervisor
Your Independent Grocer
06.2019 - 05.2021
Practical Nursing
La Cité Collégiale
High School Diploma -
École Secondaire Catholique Garneau