Swastika(Swati) Yolmo
EDMONTON,AB
Summary
Compassionate healthcare professional with expertise in medical office administration and surgical support. Proven ability to coordinate patient care and maintain accurate medical records. Strong organizational and communication skills enhance support for healthcare teams.
Overview
11
11
years of professional experience
Work History
Medical Office Assistant
Elixir Medical
Edmonton, Alberta
07.2023 - Current
- Greeted patients and visitors in a professional and compassionate manner
- Scheduled, confirmed, and rescheduled patient appointments to optimize clinic workflow
- Managed multi-line phone systems and directed calls appropriately
- Registered patients and updated demographic and insurance information
- Maintained confidential patient records in accordance with privacy regulations
- Processed physician orders, referrals, and diagnostic requisitions
- Entered and updated patient information in electronic medical records (EMR) systems
- Coordinated communication between physicians, nurses, departments, and patients
- Prepared charts, labels, forms, and medical documentation
- Managed filing, scanning, faxing, and data entry tasks accurately and efficiently
- Monitored and ordered medical office and unit supplies
- Verified health card, billing, and insurance information
- Prioritized urgent requests and maintained workflow in fast-paced clinical environments
- Provided excellent customer service while addressing patient concerns
- Ensured accurate transcription and communication of physician orders
- Collaborated with healthcare teams to support quality patient care
Debt Consolidation Consultant
4Pillars
Edmonton, Alberta
08.2015 - 01.2023
- Assisted with preparation and processing of insolvency and bankruptcy documentation
- Maintained confidential financial records and client files with accuracy and discretion
- Facilitated communication with clients, creditors, trustees, and legal representatives to clarify account information and ensure understanding
- Reviewed financial statements, payment records, and supporting documentation
- Supported development of debt repayment plans and managed account administration to enhance client financial stability
- Processed invoices, payments, and account reconciliations
- Scheduled client appointments and coordinated meetings with financial advisors or trustees
- Prepared correspondence, reports, and legal or financial forms
- Responded to client inquiries by phone and email in a professional manner
- Updated databases and maintained accurate records of client interactions
- Collaborated with internal departments to resolve account discrepancies
- Maintained professionalism while handling sensitive financial information
- Supported daily office operations in a fast-paced financial environment
- Verified client information and supporting financial documents
- Assisted with creditor communications and payment tracking
- Generated reports using Microsoft Excel and financial software systems
- Performed administrative support duties including filing, scanning, and document preparation
- Ensured compliance with company policies and financial procedures
Education
High School Diploma -
National Institute of Open Schooling
India10-2025
Certificate - Medical Clinic/Unit Clerk
Robertson College
Edmonton, AB09-2023
Certificate - Financial Literacy
4Pillars
Edmonton, AB11-2019
Skills
Administrative & Office Skills Clinical & Surgical Support Skills Unit Clerk Skills Communication & Customer Service Skills Organizational Skills
- EMR and healthcare administration
- Clinical and surgical support
- Patient care coordination
- Medical office procedures
- Health records management
- Unit clerk operations
- Sterile technique
- Healthcare customer service
- Electronic Medical Records (EMR)
- Medical Terminology
- Appointment Scheduling
- Patient Registration
- Medical Documentation
- Records Management
- Data Entry
- Billing and Insurance Verification
- Filing, Scanning, and Faxing
- Microsoft Office Suite
- Multi-line Phone Systems
- Office Administration
- Calendar and Appointment Coordination
- Surgical Assistance Support
- Preparing Surgical Instruments and Supplies
- Maintaining Sterile Environment
- Infection control
- Patient Preparation and Positioning
- Assisting Doctor During Procedures
- Specimen Handling
- Monitoring Surgical Room Readiness
- Knowledge of Aseptic Techniques
- Post-Procedure Room Preparation
- Processing Physician Orders
- Chart Preparation and Maintenance
- Prioritization in Fast-Paced Environments
- Patient Relations
- Professional Communication
- Team Collaboration
- Conflict Resolution
- Patient care
- Confidentiality and Privacy Compliance
- Strong Interpersonal Skills
- Time Management
- Attention to Detail
- Multitasking
- Problem Solving
- Accurate Recordkeeping
- Workflow Coordination
- Ability to Work Under Pressure
Languages
English
Professional
Hindi
Professional
Nepali
Professional
Bengali
Professional
Punjabi
Limited
Korean
Limited
Timeline
Medical Office Assistant
Elixir Medical
07.2023 - Current
Debt Consolidation Consultant
4Pillars
08.2015 - 01.2023
High School Diploma -
National Institute of Open Schooling
Certificate - Medical Clinic/Unit Clerk
Robertson College
Certificate - Financial Literacy
4Pillars