Emilia Bonata
Toronto,Italy
Summary
Passionate Server and Bartender with 7 years experience working in high-pressure environments. With wine, beer and spirits expertise and solid team leadership. Delivering superb customer service by going extra mile to exceed expectations, creating unique and memorable guest experiences.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Server Captain
Don Alfonso 1890 - Liberty Entertainment Group
Toronto, ON
12.2023 - Current
- Developed lasting relationships with patrons through attentive service, expert knowledge of menu offerings, and genuine hospitality.
- Suggested wine pairings to go with specific menu items.
- Enhanced customer satisfaction by providing exceptional fine dining service and anticipating guests'' needs.
- Supervised private events at the restaurant, coordinating setup, staffing needs, and personalized services for clients'' needs.
Banquet Server
Splash Catering - Liberty Entertainment Group
Toronto, ON
10.2023 - 05.2024
- Served appetizers, delivered entrees, and refilled beverages for banquet guests.
- Managed multiple tasks simultaneously while maintaining composure under pressure in fast-paced banquet environments.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
Server/Bartender
Rifugio/Mountain Hut Piz Seteur ****
12.2022 - 04.2023
- Greeted and seated guests to establish prompt, high quality service.
- Consulted with customers to determine drink and taste preferences, making appropriate recommendations to guarantee customer satisfaction.
- Mixed drinks and served wine, beer and non-alcoholic beverages for multiple guests simultaneously.
- Processed cash, credit card and voucher payments to fast track process.
Server/Chef De Rang
Hotel Passo Sella Dolomiti Mountain Resort ****
06.2022 - 10.2022
- Managed 18 table section for fine dining restaurant.
- Organised and managed pre-service mise en place, including tableware polishing and section layout.
- Delivered friendly and fast service to process high-volume food and drink orders at peak times.
- Greeted new customers, answered initial questions and took drink orders.
Server/Bartender
Rifugio/Mountain Hut Piz Seteur ****
12.2021 - 04.2022
Server/Chef De Rang
Hotel Passo Sella Dolomiti Mountain Resort ****
06.2021 - 10.2021
Server/Chef De Rang
Hotel Passo Sella Dolomiti Mountain Resort ****
05.2020 - 10.2020
Server/Bartender
Rifugio/Mountain Hut Piz Seteur ****
12.2019 - 03.2020
Server/Chef De Rang
Hotel La Tambra ***S
07.2019 - 10.2019
- Organised and managed pre-service mise en place, including tableware polishing and section layout.
- Seated guests quickly and coordinated timely service to minimise table wait times.
- Greeted new customers, answered initial questions and took drink orders.
Receptionist Trainee
Hotel Tyrol ****
06.2018 - 09.2018
- Helped with composing customer correspondence for Manager to approve.
- Provided customers with tours of facilities using exceptional customer service.
- Handled customer enquiries via phone, email, website and webchat.
- Welcomed guests and clients in friendly, positive manner.
Cook Trainee
Hotel Europa ****
06.2017 - 08.2017
- Supported chefs in managing food preparation to achieve high-quality, precise plating and presentation standards.
- Helped kitchen team prioritise and complete high-volume orders in busy restaurant environment.
- Followed all rules and regulations related to safe food handling, preparation and storage.
Education
Level 1 - Basics of wine tasting and viticulture/oenology
AIS-Associazione Italiana Sommelier
Bolzano, BZ, Italy2022
Diploma of Higher Education - Hospitality and Catering Highschool
Landeshotelfachschule Bruneck
Bruneck, BZ, Italy2019
Skills
- Wine, beer and cocktails expertise
- Physical endurance
- Memorising orders
- Extensive spirits knowledge
- Cash and credit transactions
- Coffee machine operating
- Verbal communication
- Food service
- In-depth food and wine knowledge
Languages
Ladin
Native or Bilingual
Italian
Native or Bilingual
German
Native or Bilingual
English
Native or Bilingual
French
Limited Working
Certification
- Smart Serve Ontario
- Barista Skills Foundation (SCAE Coffee Diploma)
- Introduction to Coffee (SCAE Coffe Diploma)
- Vocational training diploma as gastronomic and hotel services technician
- Coursework in service/catering and restaurant management
- Coursework in cooking and kitchen management
- Coursework of health and safety standards at work
- Coursework in First Aid
Timeline
Server Captain
Don Alfonso 1890 - Liberty Entertainment Group
12.2023 - Current
Banquet Server
Splash Catering - Liberty Entertainment Group
10.2023 - 05.2024
Server/Bartender
Rifugio/Mountain Hut Piz Seteur ****
12.2022 - 04.2023
Server/Chef De Rang
Hotel Passo Sella Dolomiti Mountain Resort ****
06.2022 - 10.2022
Server/Bartender
Rifugio/Mountain Hut Piz Seteur ****
12.2021 - 04.2022
Server/Chef De Rang
Hotel Passo Sella Dolomiti Mountain Resort ****
06.2021 - 10.2021
Server/Chef De Rang
Hotel Passo Sella Dolomiti Mountain Resort ****
05.2020 - 10.2020
Server/Bartender
Rifugio/Mountain Hut Piz Seteur ****
12.2019 - 03.2020
Server/Chef De Rang
Hotel La Tambra ***S
07.2019 - 10.2019
Receptionist Trainee
Hotel Tyrol ****
06.2018 - 09.2018
Cook Trainee
Hotel Europa ****
06.2017 - 08.2017
Level 1 - Basics of wine tasting and viticulture/oenology
AIS-Associazione Italiana Sommelier
Diploma of Higher Education - Hospitality and Catering Highschool
Landeshotelfachschule Bruneck