Summary
Overview
Work History
Education
Skills
Accomplishments
Languages
Highlighted Skills
Awards
References
Timeline
Generic

Emilia Bellido

Victoria,BC

Summary

Charismatic, attentive, and dependable individual with a 2 year background in customer and dining services. Expertise ranges from handling seating arrangements, and payments, to upselling and resolving issues with customers and coworkers.

Overview

2
2
years of professional experience

Work History

Restaurant Server

Napoli 1800
10.2021 - 12.2023
  • Demonstrated an in-depth understanding of more than 40 menu items, encompassing a diverse selection of over 15 types of wines and beers to guarantee customized recommendations to guests.
  • Formally trained 4 new hires on menu items, TOAST POS system, and customer service expectations.
  • Proficiently managed customer orders and processed payments using TOAST POS system, and cash register.
  • Thrived in fast-paced environments, managing an average of 50+ customers per shift.
  • Overhauled weekly opening and closing procedures, ensuring hygiene standards were met, and guarantee operational efficiency by replenishing drinks, utensils, and glasses.
  • Cultivated strong relationships with new and returning customers, fostering a sense of loyalty. Increased customer retention by 10% through personalized interactions and effective communication.
  • Collaborated in the successful execution of more than 3 special and private events upon request, showcasing adaptability and event management expertise.
  • Mastered conflict resolution with a 95% customer satisfaction rate.
  • Executed hostess duties, optimizing table turnover through effective communication with kitchen staff and strategic floor and table organization, minimizing customer wait times and providing accurate wait-time estimates.

Administrative Assistant (Internship)

C&G Consulting Service LLC
10.2021 - 01.2024
  • Oversaw more than 30 profiles containing confidential client information, ensuring meticulous management and data security.
    • Introduced innovative filing systems for expedite data retrieval, enhancing organizational efficiency and reducing the time spent on item retrieval and sharing by 45%.
    • Conducted through monthly reviews of over 20 invoices, meticulously checking for prices differences to ensure accuracy and financial precision. This enhanced cost management and resource allocation.
    •Systematically sifted through voluminous data sets, comprising both numerical and textual information, to discern individual client requirements.
    • Managed and curated content for social media platforms, contributing to a 15% increase online tracking, engagement, and customer retention.
  • Conducted market research to inform strategic decision-making processes within the organization.

Early College Academy Ambassador

Pinecrest Preparatory Charter High School
11.2021 - 06.2022
  • Executed initiatives that enhanced the overall educational experience and improved chances of success for all participants
  • Provided dedicated mentorship to students navigating the Early College pathway

Mental Health Counselor Student Assistant

Pinecrest Preparatory Charter High School
  • Co-led tailored meetings for English as a Second Language (ESL) students, employing culturally sensitive strategies to equip them with essential tools for successful assimilation into a new country, promoting emotional well-being and enhancing overall resilience
  • Demonstrated a commitment to fostering an inclusive environment that promoted both academic and socio-cultural integration
  • Conducted comprehensive research and strategically planned therapeutic activities to cultivate a nurturing environment within the school community

Education

Associate in Arts - Arts and Science Studies

Miami Dade College
08.2022

High School Diploma -

Pinecrest Charter High School
06.2022

Skills

  • Dining Area Maintenance
  • POS System Operation
  • Cash Handling
  • Menu knowledge
  • Interpersonal skills
  • Adaptability
  • Table Bussing
  • Food Running
  • Complaint Handling
  • Table Setting Knowledge
  • Guest Seating

Accomplishments

  • Top 10% of High School Graduating Class of 2022
  • Miami Dade College Dean's List
  • Superintendent’s Diploma of Distinction with Suma Cum Laude Seal

Languages

English
Native or Bilingual
Spanish
Native or Bilingual

Highlighted Skills

  • Adaptable professionalism
  • Reliable
  • Respectful
  • Detail oriented
  • Effective communication skills
  • Bilingual Proficiency (Spanish & English)
  • Social media management
  • Cash handling and digital payment processing

Awards

  • Miami Dade College Dean’s List - Spring term of 2022
  • Superintendent’s Diploma of Distinction with Suma Cum Laude Seal - June 2022
  • Top 10% of Graduating Class of 2022
  • AP Scholar with Distinction Award - 2022
  • Early College Academy Ambassador - 2021-2022

References

Available upon request

Timeline

Early College Academy Ambassador

Pinecrest Preparatory Charter High School
11.2021 - 06.2022

Restaurant Server

Napoli 1800
10.2021 - 12.2023

Administrative Assistant (Internship)

C&G Consulting Service LLC
10.2021 - 01.2024

Mental Health Counselor Student Assistant

Pinecrest Preparatory Charter High School

Associate in Arts - Arts and Science Studies

Miami Dade College

High School Diploma -

Pinecrest Charter High School

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Emilia Bellido