Emilee Corbeil
North Bay,ON
Summary
Accomplished professional with a proven track record at Optimum Insurance Company, adept in claims handling and policy interpretation. Excelled in providing excellent customer service and streamlining payment processes, demonstrates exceptional problem-solving abilities and a deep understanding of insurance policy coverage, significantly enhancing client satisfaction and claims handling. Knowledgeable in payroll management, prior experience with accounts payable and accounts receivable transactions.
Overview
6
6
years of professional experience
Work History
Telephone Auto Claims Adjuster
Optimum Insurance Company
North Bay, ON
07.2022 - Current
- Acted as a reliable point of contact for insureds throughout the claims process, addressing their concerns with empathy and professionalism.
- Demonstrated knowledge of auto insurance policies and coverages, allowing for a appropriate claim payouts.
- Provided exceptional customer service at all stages of the claims lifecycle while adhering to strict confidentiality guidelines regarding sensitive client information.
- Streamlined the claims process by effectively coordinating with repair shops and rental car companies.
- Negotiated with insureds to settle claims.
- Issued payouts to insureds, body shops, rental companies and other agencies.
Accounting Coordinator
Paramed Inc.
North Bay, ON
10.2019 - 07.2022
- Managed accounts payable and receivable functions, ensuring timely payments to vendors and customers alike.
- Verified and submitted timekeeping information for accurate and efficient payroll processing.
- Performed calculations in overtime, vacation, and sick hours to provide accurate data to payroll processing database.
- Completed bi-weekly payroll for 250 employees.
- Collaborated with HR department to maintain accurate employee records, ensuring seamless integration with the payroll system.
Client Service Specialist
Paramed Inc.
North Bay, ON
03.2018 - 10.2019
- Managed daily scheduling conflicts to reduce operational backlogs and support full shift-coverage.
- Optimized workflow by prioritizing tasks based on urgency and aligning staff assignments accordingly.
- Managed high call volumes while maintaining exceptional accuracy in appointment scheduling.
- Proactively monitored schedule changes due to provider availability, minimizing disruption to patient care plans.
Education
Office & Payroll Administrator Diploma - Business Administration
CTS Canadian Career College
North Bay, ON11.2015
Practical Nursing Diploma - Science of Nursing
Canadore College of Applied Arts And Technology
North Bay, ON06.2006
Skills
- Claims Handling
- Policy Interpretation
- Customer Service
- Problem-solving abilities
Languages
English
Native or Bilingual
French
Elementary
Timeline
Telephone Auto Claims Adjuster
Optimum Insurance Company
07.2022 - Current
Accounting Coordinator
Paramed Inc.
10.2019 - 07.2022
Client Service Specialist
Paramed Inc.
03.2018 - 10.2019
Office & Payroll Administrator Diploma - Business Administration
CTS Canadian Career College
Practical Nursing Diploma - Science of Nursing
Canadore College of Applied Arts And Technology