Emilee Abballe
Vaughan
Summary
Administrative and customer service professional with 8+ years of experience in high-volume, public-facing environments. Proven expertise in front desk operations, client service, program registration, and records management. Skilled in processing payments, managing confidential information, and resolving inquiries efficiently. Demonstrates strong communication, organizational, and problem-solving skills while consistently meeting performance targets and service standards.
Overview
13
13
years of professional experience
Work History
Assistant Manager
Crock-A-Doodle
06.2022 - Current
- Manage front desk operations and serve as primary contact for customer inquiries (phone, email, in-person)
- Process client registrations, bookings, and memberships using scheduling systems and databases
- Perform cash handling, POS transactions, and daily financial reconciliation
- Coordinate scheduling for programs, camps, school groups, and corporate events
- Maintain accurate client records, reports, and administrative documentation
- Resolve customer complaints and service issues in alignment with company policies
- Monitor inventory levels and support procurement and supply management
- Train and onboard new staff; provide ongoing operational support
- Achieve and exceed sales and customer satisfaction targets
Designated Early Childhood Educator (DECE)
York Region District School Board
01.2014 - 01.2020
- Provided administrative and program support in a regulated public-sector environment
- Maintained confidential student records and documentation in compliance with policies
- Communicated with families, staff, and external stakeholders regarding program updates
- Managed behavioral incidents and conflict resolution using professional judgment
- Supported inclusive programming and adherence to safety and operational standards
Assistant Manager
New Bridal
Toronto
01.2013 - 01.2016
- Coordinated front desk operations including scheduling, customer inquiries, and correspondence
- Processed payments, maintained financial records, and prepared reports
- Entered and tracked inventory data using Microsoft Excel
- Liaised with vendors and clients to ensure efficient service delivery
- Maintained filing systems and office organization
- Supported digital marketing efforts (website updates, social media)
Education
Diploma - Early Childhood Education
Seneca College of Applied Arts And Technology
North YorkSkills
- Customer Service & Public Engagement
- Front Desk Operations & Client Intake
- Administrative Support & Records Management
- Payment Processing & Cash Handling (POS)
- Scheduling, Registration & Program Coordination
- Complaint Resolution & Conflict Management
Additional Qualifications
- Valid Ontario Class G Driver's License
- Ability to work independently and in team environments
- Strong commitment to professionalism, accountability, and public service excellence
Timeline
Assistant Manager
Crock-A-Doodle
06.2022 - Current
Designated Early Childhood Educator (DECE)
York Region District School Board
01.2014 - 01.2020
Assistant Manager
New Bridal
01.2013 - 01.2016
Diploma - Early Childhood Education
Seneca College of Applied Arts And Technology