JOHN SANGODOYIN
Saskatoon,SK
Summary
Dynamic professional with extensive experience in customer service and support coordination, notably at CIBC. Proven ability to resolve complex issues and enhance client satisfaction through effective communication and CRM expertise. Skilled in compliance adherence and conflict resolution, consistently driving positive outcomes in high-pressure environments.
Overview
8
8
years of professional experience
Work History
Credit Card Specialist
CIBC
Fredericton, NB
09.2025 - Current
- Provide front‑line customer support for credit card inquiries, transactions, and account issues.
- Resolve customer concerns professionally while adhering to banking regulations and privacy standards.
- Educate clients on card features, billing cycles, and account security.
- Document interactions accurately using internal CRM and banking systems.
Youth Support Worker
Fredericton Regional Youth Service
Fredericton, NB
10.2023 - 09.2025
- Provide professional in‑person and phone‑based support in high‑stress and emergent situations.
- Communicate clearly and empathetically with clients and partner agencies.
- Document incidents and interactions in accordance with organizational policies.
Support Coordinator
University of New Brunswick
Fredericton, NB
09.2022 - 09.2025
- Respond to and manage service requests, ensuring timely resolution and positive customer experience.
- Coordinate communication between departments and stakeholders.
- Track inquiries, feedback, and service outcomes to support continuous improvement initiatives.
Teaching Assistant
University of Botswana
Gaborone, GB
08.2019 - 05.2022
- Delivered clear verbal and written instructions to students.
- Supported ICT lab operations and assisted multiple users simultaneously.
- Maintained digital learning systems and records.
Software Developer II
Botswana Harvard AIDS Partnership
Gaborone, GB
08.2017 - 07.2019
- Designed and maintained data management systems.
- Produced clear technical documentation and provided end‑user support.
- Trained users on software tools to improve adoption and efficiency.
Education
Master of Engineering - Technology Management
University of New Brunswick
Fredericton, NB10-2023
Bachelor of Science - Computer Engineering
Politehnica University of Bucharest
Bucharest, Romania07-2015
Skills
- Customer Service & Public Engagement
- CRM Systems & Documentation
- Issue Resolution & De‑escalation
- Dispatch & Service Coordination
- Professional Written & Verbal Communication
- Microsoft Office & Digital Systems
- Customer support
- Stakeholder communication
- Incident documentation
- Compliance adherence
- Conflict resolution
Availability
Available for shift work, weekends, and on-call rotations.
Timeline
Credit Card Specialist
CIBC
09.2025 - Current
Youth Support Worker
Fredericton Regional Youth Service
10.2023 - 09.2025
Support Coordinator
University of New Brunswick
09.2022 - 09.2025
Teaching Assistant
University of Botswana
08.2019 - 05.2022
Software Developer II
Botswana Harvard AIDS Partnership
08.2017 - 07.2019
Master of Engineering - Technology Management
University of New Brunswick
Bachelor of Science - Computer Engineering
Politehnica University of Bucharest