Emileah Gray-Brady
Kingston
Summary
Energetic and personable server with a strong work ethic and a passion for providing great customer service. Thrives in fast-paced environments, balancing efficiency with friendly, attentive service. A team player who brings a positive attitude and ensures every guest has an enjoyable experience.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Server
Boston Pizza
03.2025 - 08.2025
- Memorized 20+ menu items on separate breakfast and lunch/dinner menus with rotating specials in order to give customized recommendations to guests.
- Delivered exceptional customer service in fast-paced dining environment.
- Implemented upselling techniques that improved overall sales performance.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Swiftly and strategically hosted, waited, and bussed in a 10 table layout to ensure customer satisfaction 100% of the time.
- Warmly greeted new and returning customers and developed relationships resulting in customer loyalty.
- Managed opening and closing responsibilities such as cleaning and stocking in a timely and efficient manner.
Hostess
Boston Pizza
08.2024 - 08.2025
- Managed closing responsibilities for my station such as cleaning and stocking in a timely and efficient manner.
- Greeted and warmly welcomed a multitude of guests, listened to their preferences, and accommodated them for a successful first impression to Boston Pizza.
- Formed positive work and guest relationships to create a positive atmosphere and guest loyalty.
- Managed guest seating to optimize flow and reduce wait times.
- Collaborated with kitchen staff to ensure timely food delivery and guest satisfaction.
- Trained new hosts on restaurant procedures and customer interaction techniques.
- Assisted in coordinating special events, enhancing overall guest experience through careful planning.
- Demonstrated strong multitasking skills, balancing responsibilities such as answering phone calls, greeting guests, and updating reservation logs simultaneously.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
Store Associate
ORRS
03.2023 - 08.2024
- Serve customers and meet their needs in a high paced atmosphere to ensure 100% customer satisfaction.
- Memorize items and prices for quick reference for customers shopping to personalize their shopping experience.
- Maintain efficiency with a POS cash system for optimal performance in sales.
- Create a welcoming and helpful space for new and returning customers.
- Stock product and manage facing of product to ensure a clean store face.
- Maintained inventory accuracy through regular stock checks and effective replenishment strategies.
- Assisted customers with product inquiries and transactions, enhancing overall shopping experience.
- Trained new associates on store policies, procedures, and customer service excellence standards.
- Resolved customer complaints promptly, ensuring satisfaction and fostering loyalty within the community.
Education
Health
Queen's University
Kingston06.2029
Skills
- Time management
- Guest engagement
- Organization
- Leadership
- Communication
- Strong work ethic
- Exceptional customer service
- Cash handling
- Memory retention
- Customer service
- Safe food handling
- Team collaboration
Accomplishments
- June 2024 | Girls Lacrosse Seasons MVP
- June 2025 | Honor Roll, SHSM
Certification
- March 2024- WHMIS
- March 2025- Smart Serve
Timeline
Server
Boston Pizza
03.2025 - 08.2025
Hostess
Boston Pizza
08.2024 - 08.2025
Store Associate
ORRS
03.2023 - 08.2024
Health
Queen's University