Emelito Nero
Scarborough
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
31
31
years of professional experience
Work History
Certified Credit Repair Specialist
The Credit Pros
08.2021 - Current
- Enhanced client satisfaction by promptly addressing concerns and providing solutions tailored to their unique circumstances.
- Streamlined internal processes for greater efficiency in handling client cases, leading to faster resolution times.
- Mentored junior staff members in mastering key concepts of credit repair management, fostering a supportive learning environment within the team.
- Monitored client progress regularly, providing timely feedback and support throughout the credit repair process.
Food Service Manager
SHN Scarborough Health Network
03.2018 - 04.2021
- Inspected preparation and storage equipment regularly to assess and maintain performance for cost-effective, safe operations.
- Oversaw balancing of cash registers, reconciled transactions, and deposited establishment's earnings to bank.
- Tracked food production levels, meal counts, and supply costs.
- Maintained effective supply levels by monitoring and reordering food stock and dry goods.
- Maintained compliance with company policies and procedures for food safety, sanitation, and quality.
- Set and enforced performance and service standards to keep consistent, high-quality environment devoted to customer satisfaction.
- Oversaw training of more than 45 team members
- Reviewed and approved employee schedules and timesheets.
- Addressed and resolved customer service issues to establish trust and increase satisfaction.
- Formulated and implemented marketing strategies to increase sales and customer loyalty.
- Trained and supervised new staff to enhance customer service skills and comply with food safety standards.
- Developed and implemented customer service standards and best practices to enforce compliance and meet criteria requirements.
- Controlled labor hours and inventory costs through hands-on management and proactive changes.
Satellite Manager
Aramark
11.2009 - 04.2018
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Identified and communicated customer needs to supply chain capacity and quality teams.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Planned, created, tested and deployed system life cycle methodology to produce high quality systems to meet and exceed customer expectations.
- Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
- Streamlined and monitored quality programs to alleviate overdue compliance activities.
- Set aggressive targets for employees to drive company success and strengthen motivation.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
Operation Consultant
Riyadh International Catering Corp - McDonalds
11.1993 - 10.2007
- Supervised client meetings to disseminate proper information and encourage participants to share ideas.
- Collaborated with clients to target issues and uncover methods that would increase operational efficiency.
- Monitored corporate policies and procedures, ensuring compliance with federal regulations.
- Adapted quickly to changing project priorities and job specifications with analytical thinking and task prioritization skills.
- Implemented processes and procedures to improve overall efficiency in operations.
- Created models to forecast and predict quantitative and comparative evaluations of various business solutions.
- Devised modeling and measuring techniques using statistical and engineering methods.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Managed time efficiently in order to complete all tasks within deadlines.
- Paid attention to detail while completing assignments.
- Demonstrated strong organizational and time management skills while managing multiple projects.
- Participated in team projects, demonstrating an ability to work collaboratively and effectively.
Education
Bachelor of Science - Hotel And Restaurant Management
Polytechnic University of The Philippines
Manila PhilippinesNo Degree - Paralegal
Academy of Learning
Toronto Ontario Canada09.2019
Skills
- Safety Assurance
- Risk Management
- Economic Analysis
- Food Preparation and Safety
- Total Quality Management
- Coaching and Mentoring
- Problem Resolution
- Operations Management
Timeline
Certified Credit Repair Specialist
The Credit Pros
08.2021 - Current
Food Service Manager
SHN Scarborough Health Network
03.2018 - 04.2021
Satellite Manager
Aramark
11.2009 - 04.2018
Operation Consultant
Riyadh International Catering Corp - McDonalds
11.1993 - 10.2007
Bachelor of Science - Hotel And Restaurant Management
Polytechnic University of The Philippines
No Degree - Paralegal
Academy of Learning
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