Summary
Work History
Education
Skills
Languages
Timeline
Generic

Divine Adewui

Scarborough

Summary

Personable and reliable individual with knack for providing exceptional service in diverse, multilingual environments. Adept at resolving customer inquiries efficiently and effectively, leveraging bilingual communication skills and thorough understanding of client needs. Committed to creating positive customer experiences and fostering strong relationships to drive company success.

Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.

Experienced Customer Service Representative fluent in English and French language. Professional employee dedicated to providing excellent service to current and new customers. Comfortable working in fast-paced environment attending to customer service needs including incoming calls, product questions, issue resolution and order processing.

Work History

Bilingual Customer Service Representative

LineOne
02.2025 - 03.2025
  • Utilized French proficiency to build relationships with French-speaking voter.
  • Actively listened to customers, handled concerns quickly and escalated major issues to headquarters.
  • Gained customer trust by providing knowledgeable and accurate information in both English and French.
  • Responded to customer requests, offering excellent support and tailored recommendations to address needs with approximately 90% satisfaction.

Bilingual Customer Service Representative

GigCX Marketplace
10.2024 - 12.2024
  • Assisted customers French-language inquiries in a timely and professional manner.
  • Managed approximately 30 incoming calls, emails and faxes per day from customers.
  • Managed high-volume inbound calls, effectively prioritizing issues to ensure swift resolution and minimize hold times for customers.
  • Enhanced customer satisfaction by addressing and resolving complex inquiries in both English and French languages.
  • Utilized French proficiency to build relationships with French-speaking customers.

Education

College Diploma - Business Supply Chain & Operations

Centennial College
Toronto, ON
06-2026

Skills

  • Complaint tracking
  • Time management
  • Customer support
  • Customer needs assessment
  • Bilingual communication
  • Problem-solving
  • Active listening
  • Multitasking and organization

Languages

English
Native or Bilingual
French
Native or Bilingual

Timeline

Bilingual Customer Service Representative

LineOne
02.2025 - 03.2025

Bilingual Customer Service Representative

GigCX Marketplace
10.2024 - 12.2024

College Diploma - Business Supply Chain & Operations

Centennial College
Divine Adewui