Ema Pralica
Edmonton,AB
Summary
Friendly and reliable recent high school graduate with experience as a hostess, server, and back of house support in busy restaurants. I’m skilled at greeting guests, answering questions, handling phone calls, and staying organized in fast-paced environments. I’m known for being approachable, hardworking, and a strong team player with a positive attitude, and I’m excited to bring those strengths to a full time role where I can continue to grow and support others.
Overview
4
4
years of professional experience
Work History
Hostess, Server
Brew and Bloom South
06.2024 - Current
- Greeted guests at the front desk and answered high-volume phone calls; scheduled reservations/appointments and managed the waitlist to keep arrivals organized and on time.
- Took orders and served food & beverages efficiently while managing multiple tables; juggled guest requests, phone inquiries, and updates with consistent accuracy and professionalism.
- Processed cash/credit payments, issued receipts, and balanced end of shift totals using POS systems
- Resolved guest concerns calmly and quickly; coordinated with servers, runners, and bussers to deliver timely service and maintain a clean, welcoming lobby teamwork that maps well to sales/service/parts coordination.
Expo
Montana's BBQ & Bar
01.2024 - 03.2025
- Ensured order accuracy for guest satisfaction, double-checking plates before delivery.
- Maintained food quality through detailed, yet quick, evaluations prior to table delivery.
- Adhered to strict hygiene standards, minimizing potential contamination risks for guests.
- Handled high-pressure situations gracefully under stress, ensuring all orders were completed accurately and efficiently.
Seasonal Sales Associate
La Senza
11.2024 - 02.2025
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
Hostess, Expo, and Dishwasher
Blowers And Grafton
07.2021 - 05.2023
- Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Provided support to multiple stations within the kitchen when needed, demonstrating flexibility and teamwork among colleagues.
- Served food at proper temperature to meet safety standards.
- Kept kitchen areas neat and clean by removing trash and organizing supplies.
- Kept dishes, utensils and glassware clean and rotated following safety standards set by restaurant.
Education
High School Diploma -
Harry Ainlay
Edmonton, AB06-2025
Skills
- Customer service
- Telephone skills
- Scheduling reservations
- Teamwork and collaboration
- Cash handling
- Multitasking and organization
- High volume dining
Languages
English
Native or Bilingual
Serbian
Native or Bilingual
Timeline
Seasonal Sales Associate
La Senza
11.2024 - 02.2025
Hostess, Server
Brew and Bloom South
06.2024 - Current
Expo
Montana's BBQ & Bar
01.2024 - 03.2025
Hostess, Expo, and Dishwasher
Blowers And Grafton
07.2021 - 05.2023
High School Diploma -
Harry Ainlay
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