Kate Lee
Newmarket,Canada
Summary
Dedicated and motivated college student enrolled in the Massage Therapy program at Sutherland-Chan, equipped with a diverse skill set and a strong work ethic. Proven ability to quickly learn new concepts and apply effective time management and organizational skills across various settings. Successfully ensured guest satisfaction through seamless coordination and attentive service, showcasing exceptional interpersonal skills and adaptability in dynamic environments. Eager to leverage these strengths in a part-time role that fosters professional growth and development.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Hostess, Server
Stacked Pancake House
06.2019 - Current
- Resolved customer complaints swiftly, maintaining a positive dining experience for all guests.
- Answered phones, took reservations, and answered customer inquiries in a friendly and professional manner
- Ensured that the restaurant was clean, neat, and well-maintained at all times
- Trained new staff on host duties, ensuring consistent service standards and operational efficiency.
- Managed guest seating arrangements to optimize dining flow and enhance customer experience.
- Took and made drink orders for customers to their liking
- Coordinated with kitchen staff to ensure timely food delivery and guest satisfaction.
Rehab Receptionist
Enhanced Care Clinic
06.2024 - 09.2024
- Coordinated communication between medical staff and patients, enhancing service delivery efficiency.
- Managed patient scheduling, ensuring optimal appointment flow and minimal wait times.
- Maintained electronic health records with accuracy, adhering to privacy regulations and compliance standards.
- Assisted in insurance verification processes, facilitating timely patient care and reducing billing discrepancies.
- Trained new staff on office procedures and electronic systems, promoting knowledge sharing and team cohesion.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Maintained strict confidentiality of patient information, adhering to HIPAA regulations and medical office policies.
Hostess
The Keg Steak House and Bar
09.2021 - 08.2022
- Brought forth excellent time management skills
- Managed reservation system to optimize seating efficiency and reduce wait times.
- Greeted and seated guests promptly, ensuring a welcoming atmosphere.
- Answered customer questions about hours, seating, and menu information.
- Demonstrated strong multitasking skills, balancing responsibilities such as answering phone calls, greeting guests, and updating reservation logs simultaneously.
Server
Craft Chippery
06.2018 - 02.2019
- Maintained and managed inventories and scheduled orders accordingly.
- Worked to ensure safety and sanitary guidelines were consistently met.
- Addressed any problems or customer concerns appropriately.
- Maintained an up-to-date knowledge of market place and trends.
- Processed orders efficiently using point-of-sale systems.
- Delivered exceptional customer service in high-volume dining environment.
Education
High School Diploma -
Sir William Mulock
Newmarket06.2022
Diploma - Massage Therapy
Sutherland Chan
Don Mills, ON12-2027
Skills
- Time Management
- Customer Service
- Communication Skills
- Effective Multitask
- Phone etiquette
- Leadership
- Ability to Work in a Team
- Ability to Work Under Pressure
- Effective Time Management
- Critical Thinking
- Flexibility and Adaptability
- Organizational Skills
Languages
English
Chinese (Cantonese)
Certification
- Full Drivers License
- Smart Serve
- CPR certification
Timeline
Rehab Receptionist
Enhanced Care Clinic
06.2024 - 09.2024
Hostess
The Keg Steak House and Bar
09.2021 - 08.2022
Hostess, Server
Stacked Pancake House
06.2019 - Current
Server
Craft Chippery
06.2018 - 02.2019
High School Diploma -
Sir William Mulock
Diploma - Massage Therapy
Sutherland Chan
Hobbies
Reading, shopping, exercise, going out with friends, and travelling
Personal Information
- Date of Birth: September 21, 2004
- Emergency contact: Mother - Rana Mak (289 338-8398)