Ema Pralica
Edmonton
Summary
Hospitality professional with strong background in guest services, event coordination and management. Skilled in managing reservations, greeting guests, and providing exceptional customer experiences. Known for effective team collaboration and adaptability to changing needs. Highly organized and demonstrates leadership in high pressure situations seamlessly by delegating work and assuming responsibilities outside of my own to support other team members.
Overview
7
7
years of professional experience
Work History
Hostess
Brew and Bloom South
06.2024 - Current
- Answered customer questions about hours, seating, and menu information.
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Demonstrated strong multitasking skills, balancing responsibilities such as answering phone calls, greeting guests, and updating reservation logs simultaneously.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
Expo
Montana's BBQ & Bar
01.2024 - 03.2025
- Ensured order accuracy for guest satisfaction, double-checking plates before delivery.
- Maintained food quality through detailed, yet quick, evaluations prior to table delivery.
- Adhered to strict hygiene standards, minimizing potential contamination risks for guests.
- Handled high-pressure situations gracefully under stress, ensuring all orders were completed accurately and efficiently.
Hostess, Expo, and Dishwasher
Blowers And Grafton
07.2021 - 05.2023
- Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Provided support to multiple stations within the kitchen when needed, demonstrating flexibility and teamwork among colleagues.
- Served food at proper temperature to meet safety standards.
- Kept kitchen areas neat and clean by removing trash and organizing supplies.
- Kept dishes, utensils and glassware clean and rotated following safety standards set by restaurant.
Summer Camp Volunteer
Pentecostal Assembly Church
06.2018 - 08.2021
- Ensured safety and well-being of campers through diligent supervision during all activities.
- Collaborated with fellow volunteers to create a positive, inclusive environment for all campers.
- Enhanced camper experience by organizing and leading engaging activities.
- Oversaw cleanup efforts after meals and activities, instilling responsibility in campers while keeping facilities tidy and organized.
Education
High School Diploma -
Harry Ainlay
4350 111 St NW06-2025
Skills
- Customer service
- Kitchen organization
- Food safety
- Order accuracy
- Team collaboration
- Front-and back-of-house cooridantion
Languages
Serbian
Professional Working
Timeline
Hostess
Brew and Bloom South
06.2024 - Current
Expo
Montana's BBQ & Bar
01.2024 - 03.2025
Hostess, Expo, and Dishwasher
Blowers And Grafton
07.2021 - 05.2023
Summer Camp Volunteer
Pentecostal Assembly Church
06.2018 - 08.2021
High School Diploma -
Harry Ainlay
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