Elyssie NYINAWUMUNT

Customer Service Representative

Econet-leo

06.2019 - 11.2023

Responded to customer requests for products, services, and company information.
Handled customer inquiries and suggestions courteously and professionally.
Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Updated account information to maintain customer records.
Processed customer service orders promptly to increase customer satisfaction.
Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
Contributed to sales growth by upselling products and services based on individual customer requirements.
Utilized customer service software to manage interactions and track customer satisfaction.
Tracked customer service cases and updated service software with customer information.
Maintained up-to-date knowledge of product and service changes.
Followed up with customers about resolved issues to maintain high standards of customer service.
Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
Calculated correct order totals, updated accounts, and maintained detailed records for inventory management.
Collaborated with sales team members to stay current on inventory levels, complete accurate orders, and resolve item issues.