Bilingual service representative with comprehensive background in group benefits and customer service. Proven ability to address and resolve inquiries efficiently, contributing to strong customer satisfaction rates. Demonstrated adherence to company's privacy policies by validating plan members accurately and developed problem solving skills in a dynamic work environment.
Volunteer,
Camp Diable Old Age People’s Home,
Mauritius, 2019
Volunteer, Menara Soup Kitchen,
Malaysia, 2017
Co-Writer, Weekly column in the Malaysian Business Magazine about Fintech,
Malaysia, 2017
Co-presenter, International Small and Medium Enterprises Day,
Ivory Coast, 2018
Vice President Membership, Toast Masters International,
Malaysia, 2017-2018