Elysia Guzman
Pleasanton
Summary
Proven track record in enhancing customer satisfaction and loyalty, demonstrated during tenure at Hand & Stone Massage And Facial Spa. Skilled in conflict resolution and maintaining professionalism under pressure, with a keen eye for detail and strong interpersonal abilities. Increased repeat business through exceptional service and effective communication. Expert in cash handling and customer service.
Overview
1
1
year of professional experience
Work History
Sales Representative
Hand & Stone Massage And Facial Spa
12.2023 - Current
- Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Built relationships with customers to encourage repeat business.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
Customer Service Representative
R&S Overhead Garage Doors
08.2023 - 12.2023
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Education
High School Diploma -
James Logan High School
Union City, CA06.2022
Skills
- Customer Service
- Product and service knowledge
- Strong Communication and Interpersonal Skills
- Attention to Detail
- Cash Handling
- Decision-Making
- Documentation And Reporting
- Safety and Cleanliness Standards
- Basic Mathematics
- Store Opening and Closing
Timeline
Sales Representative
Hand & Stone Massage And Facial Spa
12.2023 - Current
Customer Service Representative
R&S Overhead Garage Doors
08.2023 - 12.2023
High School Diploma -
James Logan High School
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