Dynamic security professional with proven leadership at Allied Universal Security Services, adept at incident response and crisis management. Successfully reduced theft incidents through effective surveillance monitoring and team coordination. Recognized for excellent communication skills and ability to negotiate favorable outcomes, enhancing client satisfaction and operational efficiency.
Overview
13
13
years of professional experience
3
3
Certifications
2
2
Languages
Work History
Security Supervisor
Allied Universal Security Services
02.2017 - Current
Supervise and lead a security team of five guards at a large apartment complex with 5 buildings, sub contracted by the Irvine Company
Reduced incidents of theft and vandalism by closely monitoring surveillance systems and coordinating with law enforcement.
Managed a team of security officers, providing guidance, support, and performance evaluations to ensure a high level of professionalism.
Successfully managed incident response operations during critical situations, ensuring staff and visitor''s safety and minimizing potential damages to company property.
Maintained a secure environment for employees and visitors by enforcing access control policies and visitor management procedures.
Recorded incident reports with detailed accounts of occurrences.
Conducted regular patrols of facility to detect and deter security threats.
Oversaw team of security officers and managed scheduling and performance evaluations.
Acted as the primary pint of contact for management, tenants, and emergency responders.
Repossession Specialist
Acceptance Now
12.2012 - 02.2017
Demonstrated strong negotiation skills in obtaining voluntary surrenders from debtors, reducing the need for time-consuming and potentially contentious repossession efforts.
Improved client satisfaction with thorough and prompt communication regarding repossessed assets.
Provided valuable support to other departments by sharing expertise on asset valuation, liquidation processes, and debtor negotiations.
Reduced outstanding debts by negotiating payment arrangements with debtors as an alternative to repossession.
Education
Associate of Science - Physical Education
Cerritos College
Norwalk, CA
05-2012
High School Diploma -
Magnolia High School
Anaheim, CA
05.2001 -
Skills
Leadership skills and Team Management
Incident Response and Conflict resolution
Security Protocol Implementation
Surveillance Monitoring
Report Writing and Documentation
Excellent Communication Skills and Interpersonal Skills