Summary
Overview
Work History
Education
Skills
Languages
Certification
Timeline
Generic

Elves Nkemofa Apanwu

Barrie,ON

Summary

Experienced Scrum Master with proven track record of successfully leading teams in developing high-quality software solutions on time and within budget. Skilled in multiple Agile methodologies, stakeholder management and sprint planning. Highly organized in managing complex projects with multiple deadlines.

Overview

8
8
years of professional experience
1
1
Certification

Work History

Customer Service Representative

Bill Gosling Outsourcing
06.2023 - Current
  • Handled customer inquiries and suggestions courteously and professionally.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Answered constant flow of customer calls with minimal wait times.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Updated account information to maintain customer records.

Scrum Master

Bravee Group Ltd
06.2019 - 04.2022
  • Planned Agile best practices and encouraged team cohesion, overcoming impediments, and hurdles to productivity.
  • Collaborated with product owners, team members, technologists, and other scrum masters to define solutions and drive progress.
  • Led sprint reviews and planning meetings to promote full team engagement.
  • Worked closely and listened to team members' feedback to identify issues and resolve conflicts.
  • Applied agile methodology to shorten cycle time and achieve target margins.
  • Managed product backlog and supported Scrum framework for monthly sprint releases.
  • Worked to provide continuous improvement for product development lifecycle.
  • Communicated project updates to stakeholders at all levels.
  • Monitored and tracked project progress to support timely completion.

Project Coordinator

Ceinsa Cameroun Sarl
07.2015 - 05.2019
  • Kept projects on schedule by managing deadlines and adjusting workflows.
  • Supervised multiple projects from project start through delivery by prioritizing needs and delegating assignments.
  • Liaised between departments to facilitate communication and keep appropriate parties updated on project developments.
  • Managed competing demands and professionally adapted to frequent change, delays and unexpected events.
  • Maintained database and spreadsheets with accurate inventory and status.
  • Assisted with onboarding newly hired staff members and coached on task prioritization.
  • Reported regularly to managers on project budget, progress and technical problems.
  • Scheduled and facilitated meetings between project stakeholders to discuss deliverables, schedules and conflicts.

Education

Master of Science - Civil Engineering

The Universtity of Bamenda
Bamenda, Cameroon
12.2015

Bachelor of Science - Civil Engineering

The National Advanced School of Public Works
Yaounde, Cameroon
12.2010

Skills

  • Sprint Planning
  • Resource Allocation
  • Workflow Analysis
  • Development Team Trainings
  • Project Management
  • Customer Interaction
  • Presentation Skills
  • Web Development Technologies
  • Waterfall Methodology
  • Coaching and Mentoring

Languages

English
Full Professional
French
Full Professional
Spanish
Professional Working

Certification

  • CSM - Certified Scrum master [2023]
  • PMP- Project Management professional [2023]

Timeline

Customer Service Representative

Bill Gosling Outsourcing
06.2023 - Current

Scrum Master

Bravee Group Ltd
06.2019 - 04.2022

Project Coordinator

Ceinsa Cameroun Sarl
07.2015 - 05.2019

Master of Science - Civil Engineering

The Universtity of Bamenda

Bachelor of Science - Civil Engineering

The National Advanced School of Public Works

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Elves Nkemofa Apanwu